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Switched to TV select (15) I was told I could change my selected channels
When I switched to TV select I was told, by the person in the office, I would be able to change my 15 selected channels as often as I desired for the first 30 days online. However, after calling and being handed off 6 times I was told it was not possible to change your selection unless you called in to a helpline, far from convenient. Far as I know there is no other way to preview channels so you need to make a selection call the help line (wait) (wait some more) give whatever Identification they desire than wait some more….not a good setup. For a internet provider Spectrum should have a working website. The search for a better option continues.
Best Answer
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Good morning, @trboyd2352. Welcome to our community. We are sorry for the issue with changing your lineup. I have reviewed the account, and it appears that this was due to the order needing to be closed. Once that is processed you should be able to change online. Here is a link to the steps to change the channels online.
Changing Your Spectrum TV Choice Channel Selections | Spectrum Support
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