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Having the same issue...

System
System Posts: 292 Administrator
edited December 20 in Community Support
This discussion was created from comments split from: Internet.

Comments

  • csfuser
    csfuser Posts: 6 Spectator
    edited December 19

    @James_M - I've been seeing the same issue on my system. ISP drops TWICE a day, lasting from secs up to 2-3 mins in the morning (9-10am) and evening (10-11pm). I have an open ticket with my router vendor who says the issue is Spectrum's. When I look in the router logs (Ubiquiti UDM-SE) I see the following:

    2024-12-19T11:29:00-06:00 Roland-UDM-SE ubios-udapi-server[2414]: domain-resolver: Ares Socket (eth8 xxx.xxx.xxx.xxx 0x001a0000) bind failed with 'Cannot assign requested address' (99)
    2024-12-19T11:29:00-06:00 Roland-UDM-SE ubios-udapi-server[2414]: domain-resolver: Ares Socket (eth8 xxx.xxx.xxx.xxx 0x001a0000) bind failed with 'Cannot assign requested address' (99)
    2024-12-19T11:29:00-06:00 Roland-UDM-SE ubios-udapi-server[2414]: domain-resolver: Ares Socket (eth8 xxx.xxx.xxx.xxx 0x001a0000) bind failed with 'Cannot assign requested address' (99)
    2024-12-19T11:29:00-06:00 Roland-UDM-SE ubios-udapi-server[2414]: domain-resolver: Ares Socket (eth8 xxx.xxx.xxx.xxx 0x001a0000) bind failed with 'Cannot assign requested address' (99)
    2024-12-19T11:29:00-06:00 Roland-UDM-SE ubios-udapi-server[2414]: domain-resolver: Ares Socket (eth8 xxx.xxx.xxx.xxx 0x001a0000) bind failed with 'Cannot assign requested address' (99)
    2024-12-19T11:29:00-06:00 Roland-UDM-SE ubios-udapi-server[2414]: domain-resolver: Ares Socket (eth8 xxx.xxx.xxx.xxx 0x001a0000) bind failed with 'Cannot assign requested address' (99)
    2024-12-19T11:29:01-06:00 Roland-UDM-SE ubios-udapi-server[2414]: domain-resolver: Ares Socket (eth8 ::XXXX:XXXX:XXXX:XXXX:XXXX:XXXX 0x001a0000) bind failed with 'Cannot assign requested address' (99)
    2024-12-19T11:29:01-06:00 Roland-UDM-SE ubios-udapi-server[2414]: domain-resolver: Ares Socket (eth8 ::XXXX:XXXX:XXXX:XXXX:XXXX:XXXX 0x001a0000) bind failed with 'Cannot assign requested address' (99)
    2024-12-19T11:29:01-06:00 Roland-UDM-SE ubios-udapi-server[2414]: domain-resolver: Ares Socket (eth8 ::XXXX:XXXX:XXXX:XXXX:XXXX:XXXX 0x001a0000) bind failed with 'Cannot assign requested address' (99)
    2024-12-19T11:29:01-06:00 Roland-UDM-SE ubios-udapi-server[2414]: domain-resolver: Ares Socket (eth8 ::XXXX:XXXX:XXXX:XXXX:XXXX:XXXX 0x001a0000) bind failed with 'Cannot assign requested address' (99)
    2024-12-19T11:29:01-06:00 Roland-UDM-SE ubios-udapi-server[2414]: domain-resolver: Ares Socket (eth8 ::XXXX:XXXX:XXXX:XXXX:XXXX:XXXX 0x001a0000) bind failed with 'Cannot assign requested address' (99)
    2024-12-19T11:29:01-06:00 Roland-UDM-SE ubios-udapi-server[2414]: domain-resolver: Ares Socket (eth8 ::XXXX:XXXX:XXXX:XXXX:XXXX:XXXX 0x001a0000) bind failed with 'Cannot assign requested address' (99)
    2024-12-19T11:29:01-06:00 Roland-UDM-SE ubios-udapi-server[2414]: domain-resolver: Ares Socket (eth8 ::XXXX:XXXX:XXXX:XXXX:XXXX:XXXX 0x001a0000) bind failed with 'Cannot assign requested address' (99)
    2024-12-19T11:29:01-06:00 Roland-UDM-SE ubios-udapi-server[2414]: domain-resolver: Ares Socket (eth8 ::XXXX:XXXX:XXXX:XXXX:XXXX:XXXX 0x001a0000) bind failed with 'Cannot assign requested address' (99)
    2024-12-19T11:29:02-06:00 Roland-UDM-SE xl2tpd[2078578]: death_handler: Fatal signal 15 received

    The X'd out address are v4 and V6 assigns. Any thoughts on why this is happening. Support says they see nothing on their end. Red sections in attached pic are this mornings outages.

    Yes, I've rebooted both modem and router numerous times over the last couple of weeks.. but no resolution

    TIA

    image.png

  • Jilliana_M
    Jilliana_M Posts: 63 ✅ Verified Employee Moderator
    edited December 19

    Hey there @Csfuser and welcome to our community page. I am sorry to hear about the drops in connection you are experiencing and would absolutely like to help. Having said that, I was able to locate your account based on the email you used for registration. I can confirm you are using a third-party router, but there are some signal issues, however, it seems that it may stem from a loose connection. Are you able to verify that all connections are tight and secure, reboot and retest your signals. If the problem persists, we are here for you 24/7.

  • csfuser
    csfuser Posts: 6 Spectator
    edited December 19

    @Jilliana_M - Yes, I'm using a 3rd party router (have for many years) and your cable modem. We had a tech come out last Sat pm to check on the signal issues you mentioned. He found nothing adverse, and AFAIK he made no changes. The connection to the modem is tight and I watched him use a wrench to tighten the connections on the external junction box. He also checked connections at our main drop and checked signal levels there.

    What would you recommend as next steps?

  • Sarbear2222_
    Sarbear2222_ Posts: 1 Newcomer

    What is a 3rd party router?

  • William_M
    William_M Posts: 1,331 ✅ Verified Employee Moderator

    @csfuser I'd recommend scheduling another appointment with a technician. We can reach out to you in a private message if you'd like to set that up here.

    @Sarbear2222_ A 3rd party router is a router not being provided by Spectrum. Customers can purchase and use their own router instead of renting one from us, but we aren't able to provide technical support for them.

  • csfuser
    csfuser Posts: 6 Spectator
    edited December 20

    @William_M - what is a 2nd tech going to do that the first did not?

    I DO believe this is a Spectrum issue, but I can't pinpoint it thru my logs, other than what I posted above. That shows unable to obtain an IP (v4 or 6), during the same hour 2X a day.. so I have to assume it's upstream and DHCP related. What is happening on the upstream network during those times.. ??

    I have already sent debug logs to the Router vendor who says the problem is upstream..

  • William_M
    William_M Posts: 1,331 ✅ Verified Employee Moderator
    edited December 20

    It's not uncommon for intermittent problems to take more than one appointment to resolve. Our technicians sometime have to work towards a solution through a process of elimination, but there's always more that can be done. We are logging timeouts with our modem so I also believe it to be a problem on our end, not an issue with your router.

  • csfuser
    csfuser Posts: 6 Spectator
    edited December 20

    @William_M - OK, so can we set up another appt?

  • James_M
    James_M Posts: 5,137 ✅ Verified Employee Moderator

    Thanks. We scheduled the first available appointment, which is for tomorrow. Details are available in your My Spectrum account or on the My Spectrum App. If the time is not convenient or if you need to re-schedule, you can do so on the app or in you r My Account.

    Please let us know how the appointment goes!

  • csfuser
    csfuser Posts: 6 Spectator
    edited December 20

    I got the appt .. thx

    And will report back.. and FWIW it went down again this am between 9-10 as it does daily.

    image.png

  • csfuser
    csfuser Posts: 6 Spectator

    UPDATE:

    Tech came out this am, and replaced all components of my internet cable(s) from the main drop to the house box, laying new cable putting a new wall box in place, replacing connectors etc. So far, all good, but then the service has been fine except for 9-10am and 5-6pm random short drops. I'll monitor over the weekend and update accordingly.

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