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Calling One Certain Phone Number and It Hangs Up Immediately

RykGroff
RykGroff Posts: 29 Contributor

I have a problem when I call one certain friend. I can send text messages to him but whenever I make a voice call the call is ended immediately. I've tried deleting the contact and adding it back in on both my phone and his. Nothing seems to work. We're both using Spectrum Mobile and our Samsung phones are running Android 14.

Best Answers

  • Katrina_L
    Katrina_L Posts: 41 ✅ Verified Employee Moderator
    Answer ✓

    Good Afternoon @RykGroff , thank you for reaching out to our community? Is this the only number that you are having an issue with? If so, you may need to check the block settings on both devices and also Spam blocker.

  • RykGroff
    RykGroff Posts: 29 Contributor
    Answer ✓

    Ha! Well, I just fixed it but it still doesn't make sense. I went into his phone and tried looking at History to see my previous attempts. It said it couldn't show the history because of a permissions issue with Calendar. I went into his Phone App and set the permissions so that accessing the Calendar was allowed and I was then able to call him successfully. But what did Calendar have to do with anything!? Ha!

Answers

  • William_M
    William_M Posts: 1,343 ✅ Verified Employee Moderator

    Hey @RykGroff, thanks for following up! It's wonderful to see the issue is resolved. I'm sorry but I'm not sure why calendar permissions would be required. If I had to guess, they have your contact in their calendar somewhere and it tries to references that when your contact information loads leading to some kind of crash due to the lack of permissions.