Spectrum TV App stops responding to certain actions after a short while

Alientek

A couple months back the Spectrum TV App started having issues. After watching a program for over an hour without changing the channel, then selecting a different channel via the guide, it would not actually change the channel. The guide won’t do anything but stay in a frozen state. The only thing that works is to continually hit the remote ‘menu’ button to exit out of the app.
THEN once the app is in the background the audio continues as if the app is still active. Even after actually ‘quitting/closing’ the app the audio continues until another app is started or the Spectrum TV app is started again.

No other apps exhibit this behavior.

My device & app info

Apple TV A1842

tvOS 18.3

Connected via gigabit ethernet

Spectrum TV App ver 3.18

James_L

Hello @Alientek! There's no alerts about a known issue on that kind in my system for Apple TV. Please uninstall and reinstall the Spectrum TV app. You can visit https://www.spectrum.net/support/internet/apple-tv for the steps if you need them.

HT_Greenfield

Apple has released a swath of updates since you posted, including tvOS 18.3.1❗️ A double-dot update with no published CVE entries such as it is, typically means pure bug fixes. Share whether it fixes that one if you've a mind to.☘️

stuffs

I have the exact same issue! Reinstalling spectrum app, restarting router, restarting AppleTV, didn't solve the problem Still having the issue. VERY, VERY frustrating. Running on the latest iOS.

YLD

Same issue here but it just got much worse. Just updated to the latest TV OS 18.4. At first the app would just crash, deleted and re-installed and that actually made it worse, now it doesn't work at all. Might be time to finally dump Spectrum.

Renee_T

Hello @YLD

Welcome to our community! When you try to use the app on Apple TV, are you getting a specific error message? Also, does the app seem to work okay on other devices?

Alientek

Since my original post I…

Updated to tvOS 18.4 - didn’t fix the issue

Updated Spectrum App to Ver 3.19 - didn’t fix the issue

Deleted Spectrum App & reinstalled it - didn’t fix the issue

Updated Spectrum App to Ver 3.20 - didn’t fix the issue but now also started randomly crashing (screen goes from app to Apple Tv menu instantly). Also quite often after selecting a channel, the program time/info banner would not ‘go away’.

Updated Spectrum App to Ver 3.21 - didn’t fix the original issue & it still randomly crashes. Also when opening the guide (swiping left) it doesn’t open the guide at the currently viewed channel. It opens it showing a channel a few higher or lower.

Kelly_M

Thank you for updating us @Alientek !

By chance, is there another Apple TV in the home that we perhaps could compare against?