Spectrum Mobile

Spectrum Mobile

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Issue with spectrum app/website for mobile

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Posts: 4 Spectator

I'm new to spectrum mobile. On the app and website, if you click on mobile with the phone icon, it will take you to a page that has mobile phone number, and if you have insurance, it will say protected. Below, there's a link that will allow to pay more on your phone, if your financing a phone that is, when I click on that link, it takes you to another page, that says verify your id. The bad thing is, there are no options to verify ID (I guess it would be either email or txt) and the continue button is blacked out, so there's no way, as of yet, I can pay extra (except to call customer service) I'm sorry I can't describe my issue any better, my memory is pretty bad. Has anyone had this issue?

Best Answers

  • Posts: 4 Spectator
    Answer ✓

    I've used both with wifi and data. Used Different browsers, for spectrum website. Used my wifi only phone, nothing seems to work. It's in manage mobile, then make additional payments, then it's verify your ID, with no option to choose to verify. And the continue button blacked out. I don't if it does that because my service is new, but that wouldn't make any sense. I'm stumped.

  • Posts: 83 ✅ Verified Employee Moderator
    Answer ✓

    It appears that this may be happening because there is no contact number on file. You can add this under settings and my info in the app.

  • Posts: 1 Newcomer
    Answer ✓

    Try setting up and logging into spectrum first on the web. Not through the app then go to account info and make sure all the information is filled in first. After verified then go back and try the app.

  • Posts: 5,319 ✅ Verified Employee Moderator
    Answer ✓

    Hi-

    It looks like mobile services were just recently added. Making additional payments may be limited during the first billing cycle. If you still need assistance with this, please contact mobile support directly at 1-866-782-2681.

    Thanks!

  • Posts: 4 Spectator
    Answer ✓

    Thank James_M. And thanks to everyone who gave advice, I will try again sometime in September, That will be after my first billing cycle, going into my second.

Answers

  • Posts: 917 ✅ Verified Employee Moderator

    Hello @Mac41l

    Welcome to our community! I'm sorry to hear about the issues with trying to make a larger payment in the app and on the website. When this has happened, have you been connected to WiFi or are you using your mobile data?

  • Posts: 4 Spectator

    I want to website, and all my personal info was there, my phone number as well as email address. Spectrum also has my right street address and everything. It's still doing same thing. Not letting me verify my ID to make payments on my new phone. Mobile service through auto pay has my main card, (the same card I used to setup service) but spectrum also has my second card (non auto pay, internet service). Spectrum has all my info. I don't know what else to do.

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