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The Urgent Need for Improved Upload Speeds - It's Time to Reconsider "Early Cable" Advantages
Dear Spectrum,
I'm writing to express a significant concern that, for me, has become a deciding factor in my continued satisfaction as a customer: the current upload speeds offered on your cable internet service.
In the early days of cable internet, upload and download speeds were often symmetrical or much closer to parity. This changed with the rise of DSL, which, due to its technological limitations, offered significantly lower upload speeds. Rather than leveraging cable's inherent advantage in upload capabilities, the industry, including cable providers, shifted focus almost entirely to download speeds. This was likely done to compete directly with DSL's asymmetrical model and, perhaps, to discourage home server operation.
However, the world has changed dramatically since then. The internet is no longer just for consuming content; it's for creating, collaborating, and interacting in real-time. The current asymmetrical speed offerings are increasingly out of step with how modern users utilize their internet connections.
Consider the following common use cases, which represent a vast segment of your customer base:
- Gamers: Upload speeds are critical for smooth, lag-free online gaming, live-streaming gameplay, and interacting with teammates.
- Remote Workers & Students: High-quality video conferencing (Zoom, Teams, etc.), uploading large files to cloud storage, and participating in real-time collaborative platforms all heavily rely on robust upload bandwidth.
- Musicians & Content Creators (like myself): For remote band practices, live-streaming performances, uploading high-resolution audio/video, and file sharing, current upload speeds are a severe bottleneck, making these activities frustratingly difficult or impossible.
These are not niche activities; they are mainstream demands for everyday users. Fiber internet providers are increasingly highlighting their symmetrical upload and download speeds as a core competitive advantage, and rightfully so. This is the one area where cable internet, despite its other strengths, consistently falls short and pushes customers like me to consider alternatives.
I believe Spectrum has an opportunity to differentiate itself and better serve its customer base by re-evaluating its upload speed offerings. Providing significantly improved or even symmetrical upload speeds would not only address a major pain point for many but also demonstrate a commitment to understanding and adapting to modern internet usage patterns. It would be a strong counter-argument to the perceived superiority of fiber in this crucial aspect.
Please consider this a serious plea from a long-standing customer. Enhancing upload speeds is no longer a luxury; it's a necessity for today's digital life.
Sincerely,
Steve Chavez