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Have Fast forward issues on both my DVRs

VideoHound
VideoHound Posts: 1 Newcomer
edited November 2 in TV Equipment

There seems to be a software glitch on both my DVRs, where random programs will not fast forward or rewind. The “Slow” modes work fine and well as the “10 second “BACK” function works great.

I have tried resetting the boxes (power on/off)

Contacted customer service to reset the box…

My signal strength is great as it was just checked a few weeks ago when a “new” splitter was installed.

Still no joy 🥲…

When is a new software update coming out for these DVRs?

Thanks !!!


Brian

Answers

  • Jilliana_M
    Jilliana_M Posts: 211 ✅ Verified Employee Moderator

    Hello @VideoHound!

    Welcome to our community platform and thank you for bringing this to our attention! I am sorry to hear that you are experiencing an issue with this, and I would be more than happy to help. As an avid DVR user, I completely understand the importance of the fast-forward and Rewind button on recorded shows. Having said that, I was able to access your account information using the email address provided in registration. While investigating this issue further, I was able to see that this is currently a company-wide issue that our engineers are currently addressing. At this time, they have not released any information, but I can assure you that they are working diligently to resolve this issue as soon as possible.

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