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Roadrunner email no longer working

dduckert45
dduckert45 Posts: 3 Spectator
in Email

Greetings,

Both my wife's and my roadrunner emails stopped working last week. (xxxx.w..rr.com)

Tech support via chat was unable to resolve. Any suggestions?

Thank you!

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Answers

  • Mo_S
    Mo_S Posts: 298 ✅ Verified Employee Moderator

    Good morning and welcome @dduckert45,

    It looks like chat advised that there were no active email accounts associated with your active Spectrum account and I can confirm the same. If you had a previous account at another location, or the account number changed and the email wasn't moved over, it may still be attached to an old account if it hasn't already been permanently removed. Notice was recently sent out to customers who have email accounts that aren't associated with active Spectrum accounts and steps were included on how to migrate the accounts. You can visit our support page on how to keep your Spectrum email for the steps. Are you able to access the accounts at all via webmail?

  • dduckert45
    dduckert45 Posts: 3 Spectator

    Thank you for the quick response! I guess I missed the email on the migration. I'm still an active Spectrum customer. I had "legacy" roadrunner emails that maybe we're never associated with my account(?). I did try to follow the instructions above (how to keep your spectrum email) but when I attempted to "add a person" I get an error message. Any additional advice would be greatly appreciated.

  • HT_Greenfield
    HT_Greenfield Posts: 1,153 Contributor

    I compliment you for your reasonable understanding that Mo wasn't suggesting that every legacic service-account-orphoned email account was ever eligible for the migration thing in the first place and that such eligibility would have depended upon such hence-academic factors such as

    1. How long it had been since you'd logged onto the email account via the webmail portal
    2. Whether the current service subscription account is old enough to even include email
    3. And, if "2." is so, whether it's already maxed out with one primary and four sub email accounts
    4. Who knows what else

    In any case, if you send a test message to the email address from a different albeit active email account and then subsequently receive a rejection bouneback message saying something specifically to the effect that the address you sent your message to wasn't found at the destination domain, then i think it's gone forevermore and hopefully if not presumably justifiably so.

  • dduckert45
    dduckert45 Posts: 3 Spectator

    Thank you for the thoughtful reply. Not the answer I wanted to hear but now I know and I understand why. Thanks again, I do appreciate it!

  • Mo_S
    Mo_S Posts: 298 ✅ Verified Employee Moderator

    @dduckert45

    I'd like to look into your emails and the error you received with following the migration steps further. I'll be sending a private message from our main @Community_Help ID since I don't want you to post the full email addresses here in public.

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