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Why has the lag time for loading selected channels/Apps become so long?

JF3591
JF3591 Posts: 3 Spectator
in TV Equipment

Recently it has been taking 7 to 10 seconds for selected channels/Apps to load. I have restarted several times, factory reset and restarted Modem and Router (Both Spectrum) with no improvement. I have 1000mps service. This is happening across 4 separate XUMO boxes I use.

Answers

  • Satch
    Satch Posts: 6,139 Contributor

    Good Morning @JF3591 ,

    That is a considerable lag. If you have done all the rebooting stuff and it still persists, it is probably a signal or line problem. Set up a service call to check your signals and lines.

    Satch

  • JF3591
    JF3591 Posts: 3 Spectator

    Thank you for the response. I am not sure exactly what happened but without me doing anything further the issue resolved itself a couple of hours after I posted. It was a problem for several days, so I am glad it is fixed. Take care.

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