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I need to speak to someone that can help me with an issue at a Spectrum store in Tampa.

R0xanne11
R0xanne11 Posts: 2 Spectator
edited October 30 in Community Support

I ordered a phone and the wrong one was sent to me. I went back to the Spectrum store and the Asst Manager (Drew) told me there is nothing he can do to help me. I called 611 & I have still not gotten this issue solved unfortunately. However Spectrum is sending me the bills for the new phone even though I do not have the phone & can NOT get help to solve this issue.

About ready to go somewhere else & disconnect service with Spectrum if this does not get solved.

Best Answer

  • Mo_S
    Mo_S Posts: 298 ✅ Verified Employee Moderator
    Answer ✓

    @R0xanne11

    Reviewing the account history, it looks like after the device was received at the end of September contact was made while you were in store. In that contact, it was decided to upgrade the service plan to allow an anytime upgrade after 30 days instead of returning the incorrect device and ordering the one you wanted since the desired device was on backorder for late October at the time. Reviewing the status currently, that device is still showing on backorder with estimated availability of 11/6 and the official anytime upgrade period is available starting tomorrow. If you'd like to process the anytime upgrade, that order can be done when calling, but shipping would be delayed until it is in stock.

Answers

  • R0xanne11
    R0xanne11 Posts: 2 Spectator

    I was told early last week that a manager of the Spectrum store in Midtown Tampa was going to contact me with in 48 hours to help resolve a new phone issue, since the Asst. Manager (Drew) was of NO help at all.

    Here it is the end of the following week and I have NOT heard from the manager as promised.

    I am extremely disappointed in how this is being handled or should I say NOT handled. All I want to do is get the correct phone that I ordered. Of course Spectrums is charging me even though I do NOT have the phone

    that I ordered. Would like someone from Spectrum who as the ability to resolve this issue contact me.

    TIRED of going in circles over this.

  • Tyleen_Z
    Tyleen_Z Posts: 984 ✅ Verified Employee Moderator

    Hello and welcome to the Spectrum Community!

    I do apologize for the poor experience you had at our Tampa location. Our team is limited to what we can do when it comes to mobile so we do suggest trying to call in to the mobile team first at 1-833-224-6603. Have you tried to call in to that number to see if there is something they can do?

    -Tyleen

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