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Why is no one fixing the problems with the recent upgrade?

CHESTOR
CHESTOR Posts: 2 Spectator
edited November 3 in Community Support

Since the recent network upgrade in my area 4 weeks ago I have been having nothing but problems with severe pixelating on a variety of channels and dropped acces to premium channels. 3 tech service visits have provided no resolution with explanations of " network hub issues somewhere in the stream" due to the upgrade. I have respect for the techs but losing faith with the parent company.

Comments

  • Edward_T
    Edward_T Posts: 361 ✅ Verified Employee Moderator

    Hello @CHESTOR;

    Welcome to the Community Forums. I do apologize that you have had internet problems for the last 4 weeks since the upgrade. I reviewed your modem and I did observe that the modem has been losing the connection frequently, I also see that your modem is an older model modem and should be replaced. You can stop at one of our Spectrum stores to swap it out. I am also escalating this to our field management to have your issue reviewed and ensure it is resolved. They will reach out to you about your concerns.

  • CHESTOR
    CHESTOR Posts: 2 Spectator

    Thanks for replying. It's not an internet issue it's a cable TV issue, system wide.

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