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Spectrum TV App and Cloud DVR Playback Issue

Doublexx1
Doublexx1 Posts: 44 Contributor
edited January 27 in Cloud DVR

For almost 10 days there has been an issue with the STV app and playback of recorded programs on the cDVR. While watching a recording the picture will get fuzzy or lose focus momentarily. And this happens every few minutes.

There is also a problem with the Fast Forward and Rewind features not being in sync with the thumbnail video.

Support staff with whom I have spoke to or chatted with have all confirmed the problem does exist but for obvious reasons have chosen not to notify customers. And they all assured me their technicians are working diligently to fix the problem.

NOTE: I was told the problem is the STV app and not your Xumo Stream Box, Apple TV 4K, Samsung Smart TV, Roku TV, your Android phone or even your Windows computer.

Can you please provide an ETA as to when this issue will be resolved? And in the meantime, is it true that if you contact the Billing Department they will provide a credit or some kind of compensation?

I honestly wish I still had my 1TB World DVR Cable boxes. Really disappointed with the streaming service or lack thereof.

Thank you for your time and kind consideration.

C.W.

Answers

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  • Jilliana_M
    Jilliana_M Posts: 271 ✅ Verified Employee Moderator

    Hello @Doublexx1!

    Thank you all for bringing this to our attention. We apologize for any frustrations this issue has caused and can assure you that our team of engineers are currently working to resolve this issue. We truly appreciate you bringing awareness to this issue and hope to resolve this as soon as possible, so you can continue using your services without interference. Should you need our assistance in the future, please let us know. We are available 24/7 via this platform, and other common platforms (Facebook, X, Instagram... to name a few) and also on Reddit, reddit.com/r/Spectrum_Off….

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  • Edward_T
    Edward_T Posts: 417 ✅ Verified Employee Moderator

    Hello @Doublexx1;

    I can understand the frustrations with this being ongoing for this long. Our engineers are still working on repairing the issue but we do not have an ETA on the resolution yet.

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  • Edward_T
    Edward_T Posts: 417 ✅ Verified Employee Moderator

    Hello @Doublexx1;

    I can understand the concern about the issue still being ongoing. I can confirm that we are still working on resolving the issue. It is currently escalated to our developers to make the correction. We do not have an estimate on when it will be resolved.

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