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New modem is disconnecting many times throughout the day
Approximately 4 weeks ago during a service call, I received a new modem and router. I went from a WiFi 6 router to a WiFi 7 router. I immediately experienced disconnections throughout the day and have ever since. Before today it would always come back eventually. Today I had to unplug the modem, wait a few minutes and restart it. It can back but then started its nonsense again. Two weeks ago I replaced the spectrum router with a dual band WiFi 7 router so that my security cameras would connect due to me not being able to control the band steering. Now I can select which band all devices connect to. However the router works great it is the modem that it having issues. I thought I would check here before calling for another service call. All the connections are secure.
Best Answers
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Good morning. I'm sorry that you've been having intermittent connectivity issues. While I can see a few brief instances where the modem's connection was lost, I'm unable to determine the reason for the disconnection. There were not any service impacting events identified during those times. If you would like, we can certainly schedule a follow up service visit to further address these issues.
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please schedule a service call. Thank you
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@retired13374 I have scheduled you first available appointment, you can manage this appointment in the app.
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