When I am trying to login to ABC.COM to watch live programming TWC is not listed as a provider and my TWC ID does not work when I chose Charter/Spectrum. What is the fix for this
This is also a problem on a lot of cable only channels.
I do apologize but TWC never had access to ABC.com or ABC Family now Freeform content online. With the merger this may change but there is no information as to if or when that'll happen.
Tyleen TWC-Social Media Customer Care Forum Moderator
Modern Family. Grey’s Anatomy. The Bachelorette. Jimmy Kimmel Live! Watch live TV, stream the latest episodes of ABC hit shows, and binge on our digital online series — all with the ABC app. Restrictions apply. Live stream is available in select markets only. TWC ID required.
Download: App Store | Google Play
More Information: Roku | Apple TV® | Kindle Fire | Fire TV
use TWC as a provider instead.
Use the TWCTV.com channels.
reset both your modem and cable box, something might be out of sync
The problem is that TWC is not listed as a provider on numerous channels. ABC was just an example
you need to use TWCTV.com instead
you use your myservices login and should get near what you pay for there
There are several channels including ABC and Freeform (formerly ABC family) that we do not have access to as we do not have an agreement with those channels to get access to their content. As MsRaye has stated you can use our app TWC TV through smartphones or the website www.twctv.com to view some content.
That asnwers the question. We don't get access. I assume we will through Charter sooner or later
This is so crazy and the reason that people HATE twc!
At this time, Legacy TWC customers will be unable to access the ABC App. Our apologies for the inconvenience. You will still be using your TWC ID and password to access our partner Apps and websites.
Regards,Julia R.^TWC-Social Media Customer CareLead Moderator-Community Forums
They are two seperate companies, not one. Look for parts to be sold off in 2017...
@MsRaye that is not quite the correct. We are one company. We do have 3 types of
customers. Our Legacy TWC Customers, our Legacy Charter Customers and our Legacy
BHN Customers. Our new Spectrum packages are available to many of our customers currently and will be made available to all of our customers in good time.
While we work to integrate all of customers to the same system, same applications, same billing platforms, same products etc. we will still have some differences. As things progress we will make announcements as needed to advise our customers whats new for them.
Thank you for participating in the Forums. Have a good rest of the day!
We look forward to the changes that are to come and hope you share our excitement!
Why isn't the moderator responding to legit questions in this thread?
I do apologize but as this is peer to peer support and we as moderators typically jump in when questions need more of an answer or are not answered right away. With the transition things can change as to what everyone has access to but as of right now TWC customers will have access to the same content as before as is with Charter customers. Charter Spectrum is listed as they had access as Charter. If Time Warner Cable Spectrum is not listed then we as TWC customers do not have access as of right now.
That is only half of the answer. We were already told that time warner has never had online streaming access to a lot of the channels that they sell to us.. The second half of the answer is telling us when will time warner customers get the access that Charter customers have now that we are owned by Charter.
What are you even saying on these threads? Stop talking nonsense - can we access ABC or not? Yes no question
If you are a Time Warner Cable/Spectrum customer you will have the same access you
had prior to the merger. At this time there has been no change to the channels/apps/websites that you have access to.
If you are trying to login at a specific place and do not see TWC/Spectrum as an option you will not have access. As things stand now you do not have access to ABC.com. TWC has not provided this to our customers through the Broadcasters website or App but we do provide ABC content through our TWCTV website and Application.
My last question was when does TW customers get a Spectrum account. If you can't say, just say so don't repeat what you said brfore.
My apologies for not addressing your last question.
At this time we do not have a date when we will be using a unified
system for access to the partner applications and websites.
I have to say, renaming your company is more of an insult than anything. The ads are played non-stop about "the promises to give and promises to keep." NOTHING HAS CHANGED...YOU ARE STILL AN AWFUL COMPANY WITH TERRIBLE SUPPORT.
Shoving this spectrum (edited) down our throats when in reality its just more of a hassel to login to anything is sooooo annoying.
They got me to switch from DIRECTV and they installed in 2 days ago and I am already regretting it. Yes I save money, but the product is far inferior to directv. I will be switching back as soon as the promotional cost goes up.
Ya, but you have to be on your home network to watch it. What good does the content do if I can only access when I am at home? DIRECTV app I could watch all my channels no matter where I was in the country. Now I have to buy a sling box just to watch ur cable when I travel. Great job TWC
Literally the worst service I've ever had...bar none. TWC is a joke and far inferior to DIRECTV and AT&T U-Verse. I do not understand why you all are still in existence. The fact that I cannot watch certain networks on demand when I pay you over $130 for your service is unacceptable.
And so this is the real outcome of the promises that Charter made when they were trying to get approval for the merger. They said that it was going to be better for customers...remember? Now that the execs at the top got what they wanted, it's back to business as usual for the customers. Oh, and those lame "Welcome to Spectrum" commercials they keep flooding the programming with just make me lol. I guess if they say it's better, then it must be better...what's wrong with me?? Wow...eliminating 6-tuner DVRs and Whole House service, replacing them with those high-end, state-of-the-art 2-tuner pieces of garbage...yep...better...that's it. Enjoy the commercials, it's all we get for now...except for higher prices. As someone else here said...if they truly cared about customers, and improving the product and the customer experience, they could give legacy TWC and BHN customers a default login to use as a "Spectrum" login for access to the streaming content we've been waiting for for years until they can get the underlying technical and legal stuff worked out...but no, we have to sit and wait until they get around to it...if they ever do.
I agree. This merger has made things so much worse. My bill went went way up so i reduced my internet speed to basic, cancelled phone service, and discontinued whole house DVR. After giving all this up, my bill is still higher than it was with TWC. i now only have basic cable with DVR and basic internet how are they allowed to rob us like this?
Everyone should just do themselves a favor and leave time warner cable spectrum whatever it is called now, so that is forced to adapt or die. It is a terrible service that isn't changing with the times fast enough. My cable hasn't worked for a month and they haven't been able to send someone to fix it or cancel my service because they are only available during office hours and they don't have enough technicians to make an appointment earlier than 2weeks. I can't even watch current programming (Shows airing this week or any content that isn't old) because they don't provide access to online content. Meanwhile ATT U-verse somehow has access everywhere and they can get someone to install it within 24hrs and at a cheaper price. Time warner Cable is just a bad provider. That's it. stop giving them money.
This is just beyond stupid. I cant login to ABC Freeform either. Let met get this correct. i PAY Spectrum and somehow cant get Spectrum service to my neighborhood. I cant even create a new account because there is no service here HOW does happen??
You do not provide ABC content from your app or website unless you are connected to your home wifi. I am a college student and do not have access to my home wifi, and l do not have a TV. All I want to do is watch my shows on ABC, but I can't because every other service provider works except for TWC. Don't you think if I was at home I would just watch it on my TV? The whole thing is completely pointless, and you are answering no one's questions. If I could, I would switch from TWC, I would in a second, but unfortunately, that is not my decision.