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TWC App on Google Pixel not working

Does anyone know about this issue? Downloaded fine. Was able to sign on. I see all my channels, but always says it's currently unavailable.

Comments

  • jimmerjimmer Posts: 8
    Dec 01, 2016

    works fine on my pixel

  • hspotzhspotz Posts: 2
    Dec 02, 2016

    Thanks for the feeback.  I tried uninstalling and starting from scratch, but that did not work either.

  • OzymandiasOzymandias Posts: 1
    Dec 17, 2016
    It does not work on my pixel xl either
  • Melissa_OMelissa_O Posts: 337
    Dec 17, 2016

    Are you logged in using your home network or are you using mobile data?

     

  • CoboCobo Posts: 1
    Dec 26, 2016
    Did this issue ever get resolved? After the last update, my Pixel XL stopped working as well. Doesn't matter if I stream from Wi-Fi or cell data, it will NOT stream live TV nor on-demand shows. It's only good for the channel guide only! Technician even came to my house, fixed an issue with the internet, but it didn't help the Pixel and TWC app issue. I'm thinking it's an app issue! I didn't change any settings after the last TWC update, and it worked fine before it...
  • amnigoamnigo Posts: 3
    Jan 13, 2017

    Also have this issue on my Pixel XL. Help from customer service/tech team was basically update app, clear data, clear cache, uninstall, reinstall - the basics.  They don't see the problem on their end so it does not exist. Even though they say they have tested with a Pixel, I am confident that they have not and are ignoring this issue. They also say they have no other complaints with this phone (which this thread is evidence of).

  • Community_HelpCommunity_Help Posts: 102 ✭✭✭✭
    Jan 14, 2017

    If there are any members here that are still experiencing issues with the TWC TV app on their Google Pixel/Pixel XL, we ask that you please private message your account information to us at this link so we may further investigate this.

     

    Thank you for your participation in the Forums!

     

    Regards,
    Jeremiah S.
    TWC-Social Media Customer Care
    Moderator - TWC Community Forums

  • DebPDebP Posts: 1
    Feb 23, 2017
    COMMUNITY MANAGER
    Options
    yesterday
    Re: SOLVED! SPECTRUM TV APP LIVE TV!
    Housing184 wrote:
    This worked for me on my LG G5!
    -Uninstall "Spectrum TV App"
    -Go to Play Store settings >Auto-Update Apps>Do not Auto-Update Apps
    -Google Search "TWC TV Android App Apk"
    -Click on TWC TV 4.1.1.16 apk download link
    -Scroll down to bottom of page
    -Download TWC TV 4.8.0.20512.release
    -Go to your download folder and download apk file
    -Disregard any "False Positive" message stating file may harm your android device
    -Go to App drawer, click on TWC TV App, log in and enjoy watching Live TV again!

    Hope this helps you out!
    @Housing184,
  • amnigoamnigo Posts: 3
    Feb 23, 2017

    Using a 17 month old app version is hardly a solution to the problem.

  • Housing184Housing184 Posts: 11
    Feb 24, 2017
    Amnigo,
    Does it REALLY matter that it's a 17 month old .apk file as long as you are able to view live TV "Now" seems like Spectrum is dragging their feet instructing everyone to uninstall and reinstall the app with negative results! This work around is currently working right now until Spectrum decides to fix the bugs the mobile app has THEN after it's confirmed that everything works then we check off "Auto- Update" on the Google Play store settings and everyone will be happy!
This discussion has been closed.