So the gigabit service recently rolled out to my area and as a result all the speeds changed for the tiers of internet, I was receiving the 300mbps package which became the 400mbps package, I had to call spectrum in order for them to change it which I thought personally was ridiculous that they wouldn't do it automatically. The customer rep claimed they had upgraded my speed however, I have done numerous speed tests and have not received speeds anywhere above what I was receiving prior. Now I use my own equipment however as a gamer its top tier to include my $300 router capable of speeds well over a gigabit so this isnt an issue on my end and my modem which is rated well above the speeds I am receiving. All speed tests were done via an ethernet cable for obvious inconsistencies that can happen when testing over wifi and everything on my network was disconnected and these tests are usually done at random hours of the night when usage is nowhere near peak. Not once have I come even close to 400mbps which I found odd because I was routinely able to break 300mbps cap before but Im not even getting speeds comperable to that now. So naturally I contacted spectrums notoriously bad customer service and had a rep screenshare and "work" on my computer which involved running a speed test himself getting the same results to which he proclaimed my speeds which havent changed in the slightest were "acceptable" for the tier I was in. Really? 100mbps slower via a wired connection is acceptable? Why am I being charged for 400mbps when their service is bottlenecking for some reason and Im not getting anywhere near that, I could understand if I was getting around 350mbps or so due to their inferior network that slows down the more my neighbors use, however my speeds haven't changed since I was supposedly upgraded and moreso are barely living up to what I was receiving prior.