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Web Mail Slow As Ever

mgeorgevich7135mgeorgevich7135 Posts: 17
in Email Nov 23, 2017

So this has a problem since web mail started with TWC. It is as slow as ever. I mean every time I try to delete an email it takes forever. Now, try deleting 25 or 200 emails at once and you might as well go make a pot of coffee. I logged into the web mail becasue I wasn't getting emails on Outlook. That was becasue the server was full. So, I was searching for a way to empty the inbox and as some of you know, you have to go to manage folders  then click on the little folder thing that says inbox to empty it. I did that 20 minutes ago and the page is still spinning. I mean you can't find a different way to parse these emails? Its 2017 and I feel when I log into the web mail  you guys are still using dial-up. You should be ashamed of yourselves. Stop spending money on your advertisments and spend it on your servers. This is so aggrevatiing.

Accepted Answers

  • Spectrum_HelpSpectrum_Help Posts: 102 ✭✭✭✭
    Nov 23, 2017 Accepted Answer

    Good afternoon.

     

    One thing I would suggest to speed things up is to either login to webmail prior to it reaching the full status and deleting them more frequently or changing the options in outlook to delete from the server once they have been downloaded into the Outlook program.  That would prevent your webmail quota from filling up and causing a slowdown in the wemail portal. 

     

    Regards,
    Julia R.
    Spectrum-Social Media Customer Care
    Lead Moderator-Community Forums

  • Julia_RJulia_R Posts: 4,186 Lead Mod
    Dec 14, 2017 Accepted Answer

    Good afternoon. 

     

    @mgeorgevich7135 commented that the mailbox was over quota so in this case

    it is safe to assume that at least part of the issue with latency was caused by

    this mailbox exceeding the available quota for it. 

     

    If you are experiencing slow response when using the webmail we encourage you to begin your own thread or if you are looking for direct support you can certainly contact us directly. 

     

    Our Social Media Customer Care team would be happy to help.

     

    Twitter: @Ask_Spectrum
    Facebook: https://www.facebook.com/Spectrum


    Regards,
    Julia R.
    Spectrum-Social Media Customer Care
    Lead Moderator-Community Forums

Replies

  • peggyhoudekpeggyhoudek Posts: 1
    Dec 05, 2017

    For the first time in the two years I've had Time Warner internet, I'm finding it very slow in downloading. I receive quite alot of email which used to come in regularly every fifteen minutes or so.  Right now, it's 5:30 and my last email was downloaded at 3:15.  I checked my iPhone and I've had several emails since then.  Why is it taking so long?

  • PownalPownal Posts: 1
    Jan 01, 2018

    Here’s what I don’t understand.  For 3 years I downloaded, read, deleted roadrunner emails from my iPad.  Went to webmail yesterday, and ALL of those emails are still in the inbox there. So “delete” means nothing to you?  What do I have to do to make it so “delete” means “delete”?  Is that asking too much?

  • essex23essex23 Posts: 36
    Mar 06, 2018

    I have to agree 100000% with everything said here.   Well..not everything.  The "solution" presented by the moderator has zero to do with the solution.

     

    TWC servers have been slow for me since I joined them in 2012.  Not because I wanted TWC as I knew full well about their reputation for "customer service", but because there was literally no other carrier in my area.

     

    Years ago, I would opwn the webmail server and have to wait a bit for it to load.  Now....I click on my webmail, go cook dinner, watch some TV, and run a few matches in an online game and the server STILL hasn't loaded yet, or continuously loads partially.   

     

    • Time of day has no bearing on it as they tried telling me once as I couldn't get into my mail at 2am just as i couldsn't at 2 pm. 
    • Capacity means zilch to getting it to open.   Had a completely empty Inbox once, nothing in trash or anywhere else, and it STILL had issues loading.
    • Deleting an email is apparently only a suggestion to the servers as it is virtually a Hurculean labor to get something to actually delete.
    • Need to search for an email somewhere....good luck.   Better odds of having a nice fireside chat and cup of tea with the Almighty, He who shall not be named, and the Easter Bunny at the same time than you will getting a search to complete.

     

    It's not 100% TWC's fault though since the "rr" in their email addressed stands for Road Runner, who is to be honest, WORSE than TWC (if that is possible).  But one would think for a company as big as TWC, and who gouges its customers in pricing the way they do, that they could afford to provide the best emal servers to their customers.

     

    But then I remember this IS TWC we are talking about...

  • gocats20gocats20 Posts: 3
    Mar 08, 2018

    Where is the option to delete once downloaded to outlooK?  Have looked and looked, searched and searched?  Your customer service informed me that it was not possible...I have to delete twice....and also to solve the problem they told me to set up another email account and forward my roadrunner emails to that account....ive been a customer for 17 years and the webmail hasnt changed...you cant tell me the issues could be resolved.....all new customers get perks and price breaks but a 17 year customer, one who has endured all the slow inadequte service is told to get another email account.....

  • gocats20gocats20 Posts: 3
    Mar 08, 2018

    At quota should just mean no emails...it shouldnt cause the service to slow...otherwise how can you delete emails when the serivces dont perform?

This discussion has been closed.