Suggestion: Outage Alert Feature
TWC/Spectrum should offer customers a feature that proactively alerts them to outages in their area. This should be offered with the option to receive notifications by alternate means such as SMS/text and phone calls (per user preference as elected via user account). Would greatly reduce frustration caused by, for example, unnecessary troubleshooting of router or iterative phone calls to TWC/Spectrum customer service line). This type of alert service is routinely provided by other utilities (who, notably, dont impose steep annual rate hikes for use of their services). I’m frankly surprised that this feature isnt readily provided by any ISP in the USA in 2018 (much less in a tech hub like RTP).