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Unable to change password on email sub account

marynell28marynell28 Posts: 1
edited August 21 in Internet 2018 Archive Feb 24, 2018

Whenever I try to change the password on one of my email sub accounts via Subscriber Self Care I get the following error: You have entered an invalid division.  I am following the guidelines listed for length and content.

I have also tried resetting the password via the Email Password Reset Tool which gives the following error: Password information cannot be properly updated at this time. For additional support, visit for support and contact information. 

Best Answer

  • Julia_RJulia_R Posts: 4,284 Lead Mod
    Feb 24, 2018 Accepted Answer

    Good morning. 


    I would encourage you to contact support directly. This is not an issue your 

    forums peers will be able to assist with.


    Please feel free to reach out to us directly for assistance. We are available 24 hours a day. 



    Twitter: @Ask_Spectrum
    Facebook: https://www.facebook.com/Spectrum

    Julia R.
    Spectrum-Social Media Customer Care
    Lead Moderator-Community Forums


  • kal104kal104 Posts: 3
    Mar 03, 2018

    Marynell28 any update you can share on what caused this? I am having the same issue trying to reset a password for one of my sub accounts

  • donsladekdonsladek Posts: 2
    Mar 10, 2018

    I also have this issue. Have contacted customer support a couple of times, but the problem still exists. They have opened a couple of tickets on this problem. Also. my password seems to work for a short time after working with Customer Service, but then doesn't allow access after logging out.  Very frustrating to be unable to get my email!  I'm on wi.rr.com, are others on different divisions?

This discussion has been closed.