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Can't log into my account. Getting error; Unknown error in the application (resolved 03/2018)

Unknown error in the application.

Error Code: EXCPTNReference ID: FZ2XT-XBBTN-T6S62-WT7CH-99N8X

Best Answer

  • Julia_RJulia_R Posts: 4,284 Lead Mod
    Mar 14, 2018 Accepted Answer

    Good afternoon!


    Our apologies, we are currently experiencing an issue that is preventing login.


    We are working to correct this as quickly as possible. 


    Julia R.
    Spectrum-Social Media Customer Care
    Lead Moderator-Community Forums


  • jvlzjvlz Posts: 1
    Mar 14, 2018

    Thank you for your response I was also getting the same experience when attempting to login to My Account Home/Time Warner - 

    Unable to retrieve account information.

    Error Code: NO_ACCOUNTReference ID: FKS94-J9HUP-KDMTF-7X94E-8LUFE
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