Ping timeout throughout the day
I am in 90247 area, this looks very bad for a modem after 2 hours of up time right?
I had a service tech came in last week and he said he was seeing a lot of noises with the machine he had on the existing cable in the apartment, so he went outside and connected a new cable from the spectrum box to my room. I believe it's a new cable directly from along with the power lines and there aren't any splitters as far as I can see.
It was fine for that afternoon, then I started seeing some timeouts, approximately 0.09% for the 12 hours I have my pc running ping test to 184.108.40.206 on the first day, then 0.5%, and got worse as days go by, finally I had enough because those small timeouts kept on disconnecting me from my remote work vpn.
I was using zoom 5341j for the modem, I thought it was because of the modem problem, since there was some Missing BP Configuration Setting TLV in the error log, I thought that could be it, so I went to the the spectrum store and got a modem from them, arris 1602, but the same issues remain. Also had some higher pings every 10 seconds or so, it would go like 10ms, 10ms.. then 1xx then back to 10 and repeat.
I called and will have the tech come in again tomorrow.
Judging from the error logs and the uncorrectable counts, there must be something wrong with the cable right? Since both modems have the same issues.
When the tech comes in tomorrow, is there anything I should have him checked other than the cables?