Terrible download speeds, OK upload since switching from TWC to Spectrum. Need tech savvy help !
I have been reading forums and see many similar problems as I have. I am not tech savvy, so really need the expert help I have seen on this board. About a year ago, before switching to Spectrum, tech came out, checked lines, put amplifier on to boost internet. Was OK, still not the speeds I am paying for (100 mbps). But, was OK// around 30 DL . Switched out modem and router a couple months ago to see if that would help...they originally gave combo, not we have separate modem & router. dpc3216 technicolor modem and saegemon router they gave. Still speeds horrible. There is a splitter to TV. I tried running tests as I have seen many asked for, but need help to do so. I am convinced it is not internal, as tech tested wires inside last time. I think problem maybe down the line, or on outside cable; I did hook up ethernet to router to test speeds, still bad. I dont know how to post snipped picture , but last test using spectrum speedtest was 7.63 up and 7.2 down. What I am hoping for is someone can help show me what I need to post and what I need to say when I call spectrum for help... to convince them there is a problem. This has been ongoing for several years, but really got worse since TWC became Spectrum. I can deal with it even tho I dont like it, but son is a gamer, and he cannot take it no more! Can someone tell me what I can do for help? I tried to figure the tracert etc that you have posted about...but not really sure How. help...please ! Thanks