Tell me why this happened ...
At 2:25 PM today (Jun 11), two channels I was watching all of a sudden went to black. I was flipping between them and keeping up with the episodes. I checked several other channels ...
Food - black screen
USA - black screen - I was watching
WETV - black screen - I was watching
Velocity - picture and sound fine
Science - black screen
Cooking - picture and sound fine
E! - black screen
HLN - black screen
ESPN - black screen
ESPN2 - black screen
If I had checked more I'm sure a mixed bag of results would have continued. I called Customer Service. I was asked to reset the set-top box, which I did. It started initializing and halted with an error code IA01 and a message that the box had detected and error during initialization.
So we tried a second reset but this time kept power off for 20 seconds. Was going fine and then the same error and message appears - IA01. I am then told the box needs to be exchanged for a new one. Mindyou this is the THIRD box in 2 years.
I go to the local Spectrum office and they are packed. Talking with some of the waiting people I find that 4 others are there because of the same error AND symptoms - spotty black screens. Then I look at the office TV and the SAME error and message was displayed there? Are they going to swap out to a new box too?
I got a new box but do not have an HDMI cable spare and refuse to spend additional money on this service. So tomorrow I will see if they have a box with the RG-59 (RG-58?) type of screw connectors for both cable in and out connectors.
I find it exceedingly fishy that so many people AND the local Spectrum office all have the same error. Different boxes, too! Could someone kindly explain how this happens? To say I am unhappy is an understatement.