Having email issue. Won’t allow me to reset password
Hi @Doc1355 Are you still having a problem resetting the email password?
Are you receiving an error or is something else happening?
Regards,Julia R.Spectrum-Social Media Customer CareLead Moderator-Community Forums
Sounds like you will need direct support to have this addressed.
You can contact our Social Media Customer Care team at:
Try the online Chat support. They can reset passwords. That is about all they can do.
That was their fix to the issue of getting username invalid. They didn't seen to under stand the issue.