Latency and Packet Loss Issues with my Internet
I've been having issues with dropped frames while I stream and latency issues when I game online. My connection never disconnects and my speed is fine. Every 30 seconds or so my latency will spike from a regular 30ms to about 250-300ms for a second or two. If I stream on Twitch or Youtube I constantly drop frames and the video feed looks choppy.
I've ran ping and traceroute tests on my command prompt and they all point to packet loss issues. I've had 3 techs come out to my building and only one said that he detected any packet loss. They've swapped my modem, replaced cables and checked the outside line for tap/splitter problems but I continue to have issues.
I called to have my service canceled because I was being charged $50 when the tech found "no problems" and they offered to upgrade my service for free and remove the charge. When the tech came to install the new service, he was sub-contracted by Spectrum and only installed the new modem and refused to check out my issues.
The problem continues and I feel like my pleas are falling on deaf ears. I'm at my wits end and just want someone to confirm what is causing this problem.
Is there anything I can do?