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Email

Doc1355Doc1355 Posts: 1
in Email May 09, 2018

Having email issue. Won’t allow me to reset password

Comments

  • Julia_RJulia_R Posts: 4,168 Lead Mod
    May 11, 2018

    Hi @Doc1355  Are you still having a problem resetting the email password?

    Are you receiving an error or is something else happening?

     

    Regards,
    Julia R.
    Spectrum-Social Media Customer Care
    Lead Moderator-Community Forums

  • dpford09dpford09 Posts: 2
    Jun 16, 2018
    I'm having the same problem.site says Unable to reset password at this time
  • dpford09dpford09 Posts: 2
    Jun 16, 2018
    But to get the virus protection suite you need twc email and pw
  • Julia_RJulia_R Posts: 4,168 Lead Mod
    Jun 16, 2018

    @dpford09

     

    Sounds like you will need direct support to have this addressed.

     

    You can contact our Social Media Customer Care team at: 

    Twitter: @Ask_Spectrum

    OR
    Facebook: https://www.facebook.com/Spectrum


    Regards,
    Julia R.
    Spectrum-Social Media Customer Care
    Lead Moderator-Community Forums

  • MdblocherMdblocher Posts: 6
    Jun 26, 2018

    Try the online Chat support. They can reset passwords. That is about all they can do.

    That was their fix to the issue of getting username invalid. They didn't seen to under stand the issue.

This discussion has been closed.