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Cannot send to twc emails with my gmail account

wgreenwgreen Posts: 6
in Email Aug 03, 2018

All of a sudden I cannot send emails to anyone with a twcny.rr.com account from my  gmail acccount.  I'm not sending to multiple people, just one person at a time.  My father has a twc account and it gets blocked, a friend of mine also has a twc account and every time my email to her gets blocked.  I could see if I were sending to multiple people I would have this problem becuase it would think I was sending spam, but I'm not!  Any help would be appreciated.

Best Answer

  • wgreenwgreen Posts: 6
    Aug 05, 2018 Accepted Answer

    Well, now the problem has stopped.  I just sent an email to my father's twc account and it worked. Strange, but glad it seems to have corrected itself.

     

     

Replies

  • Julia_RJulia_R Posts: 4,167 Lead Mod
    Aug 03, 2018

    Morning!

     

    Are you able to send through mail.twc.com? 

     

    Regards,
    Julia R.
    Spectrum-Social Media Customer Care
    Lead Moderator-Community Forums

  • wgreenwgreen Posts: 6
    Aug 03, 2018

    Yes I am.  But I generally use gmail to send and recieve emails becuase I can access it from my phone.  Has my gmail account been blacklisted for some reason?

  • RAIST5150RAIST5150 Posts: 633 ✭✭✭✭
    Aug 03, 2018
    Are you getting a message on your end notifying you that delivery failed? If so, there may be something in that message that will help track down the problem. If not, then it may be in their junk/spam folders.
  • wgreenwgreen Posts: 6
    Aug 03, 2018

    Here's the message I get back (I removed personal info by replacing the actual email addresses wit the word 'user'):

     

    The response from the remote server was:

    550 5.1.0 <[email protected]> sender rejected AUP#I-1320


    Final-Recipient: rfc822; <user>@twcny.rr.com
    Action: failed
    Status: 5.1.0
    Remote-MTA: dns; dnvrco-cmedge01.email.rr.com. (69.134.155.135, the server for
     the domain twcny.rr.com.)
    Diagnostic-Code: smtp; 550 5.1.0 <[email protected]> sender rejected AUP#I-1320
    Last-Attempt-Date: Fri, 03 Aug 2018 05:34:17 -0700 (PDT)

     

     

  • Julia_RJulia_R Posts: 4,167 Lead Mod
    Aug 03, 2018

    So that we understand. You are using your gmail address and sending to

    a twc domain, you are not trying to send from a twc account through gmail? 

     

    Do you know if any twc.com or other TWC domains are receiving mail from your gmail? 

     

    Regards,
    Julia R.
    Spectrum-Social Media Customer Care
    Lead Moderator-Community Forums

  • RAIST5150RAIST5150 Posts: 633 ✭✭✭✭
    Aug 03, 2018
    Just curious if you are doing this from an app, or directly from the gmail web portal ( www.gmail.com ). If you are doing it from an app, make sure you are sending and authenticating against the gmail servers with your gmail credentials.
  • wgreenwgreen Posts: 6
    Aug 04, 2018

    To your first question, yes, I'm using a gmail account and trying to send to a twc account.

     

    To your second question, I've tried sending an email to two different twc accounts and both are giving me the same error as above.

  • wgreenwgreen Posts: 6
    Aug 04, 2018

    I tried both, from the app on my phone and using gmail.com on my home pc browser, same result.

  • RAIST5150RAIST5150 Posts: 633 ✭✭✭✭
    Aug 04, 2018
    But are you doing it through the web portal, or using a client/app to send the emails?

    As in opening a web browser and going to either gmail.com or mail.google.com, etc. to send the emails.

    It is an important distinction to make because if using a standalone email client, you have to be sure the proper servers and credentials are aligned with the sending email address. For example, you can set up a client like Outlook, Thunderbird, etc. To connect and pull email from multiple services at once... gmail, hotmail, and Spectrum/TWC mail. BUT, you have to tell it which server and credentials to use when sending mail. If not careful, you could be trying to authenticate against a Spectrum server while passing a gmail address and password... which would fail. It can also trip a relay blocking policy as well.

    So, if you are not logging into a Google web page in a browser to send the emails, test to see if they go through that way. If it does, then there is likely something amiss with the client you are using.
  • RAIST5150RAIST5150 Posts: 633 ✭✭✭✭
    Aug 04, 2018
    Out of curiosity, just sent a test mail from gmail.com and then logged into my webmail in Firefox for Android, and it went right through without a hitch in our South Carolina market.

    Possibly something is off at the source system, or you may have been "blacklisted" somehow.
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