Audio Garbled on DTA Update!
3 weeks ago my DTA (Cisco 271 HD) updated and now the audio becomes garbled about every 10 seconds! I have been on the phone with two techs and two techs have been to the home without any fixes. Before the update to my DTA the audio was perfect. Thus I have had three DTAs - all have gone thru a mandatory update - and all have this garbled audio issue which has been varified by the techies. This is in my bedroom.
The signals have been checked by phone and in home. The cable to the DTA has been checked and the screw cap changed. Cables have been checked thruout the home. The HDMI cables have been checked and replaced and checked. The standard Set-Top Box was tried on the bedroom tv and the sound is perfect. When I use the Spectrum app, Roku TV or Amazon video the audio is perfect so the tv, HDMI audio is perfect. I have a TCL Rocu TV.
I just got a call from the 2nd technie who took back the 2nd DTA and tried in on the office TVs finding NO audio issues with it! A real mystery. He will be coming back tomorrow with that DTA to test it on the outside wires as everything he & his supervisor has thought of has been tried in my house. The office is outside my area so it could be something having to do with my area or just outside my house.
I am in Sharon, PA 16146 in a single family home
DTA SICSO 271 HD:
There is a green light on the DTA but Spectrum does not show DTA connection or not... Spectrum
I am getting TV, Internet and Phone
I belived I have the standard wiring from the street and do not have any splitters that I know of.
The DTA update went thru about three weeks ago - NOT the major update that went thru with the standard set-top box in the past few days in my area.