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AntennaTV on watch.spectrum.net/livetv is not coming in. It times out

oxcana943oxcana943 Posts: 15
edited August 21 in Internet 2018 Archive Sep 04, 2018

AntennaTV is one  of my favorite channels to watch. But lately, it has not been working right.

Sometimes when it comes in, it plays for a few seconds and then it buffers for a long, long time.

Now it doesn't come in at all. I get this error popup:

 

Unable to Complete Request

We're sorry, something didn't work quite right. Please try again later

 

THe other channels come in fine without any buffering issues, so it can't be a bandwidth issue.

 

I appreciate any feedback. Thanks

Best Answer

  • oxcana943oxcana943 Posts: 15
    Sep 05, 2018 Accepted Answer

    It's working now for me too.

     

    Thank you very much for the prompt EXCELLENT service.

    :-)

Replies

  • SatchSatch Posts: 3,705 helper
    Sep 04, 2018

    @oxcana943 wrote:

    AntennaTV is one  of my favorite channels to watch. But lately, it has not been working right.

    Sometimes when it comes in, it plays for a few seconds and then it buffers for a long, long time.

    Now it doesn't come in at all. I get this error popup:

     

    Unable to Complete Request

    We're sorry, something didn't work quite right. Please try again later

     

    THe other channels come in fine without any buffering issues, so it can't be a bandwidth issue.

     

    I appreciate any feedback. Thanks


    Hello,

     

    Yea, Antenna TV is a cool channel!  Can you provide your city, state, and zip.  It's needed to see if there might be a problem with the server relaying information for your area?  If we need more information, a mod may request you to PM some account information.  We need to find out if this is a nationwide streaming problem, a city problem, or a local area/account issue?

     

    Anybody else having trouble with Antenna TV at Spectrum's website?  Oh, also, what browser and operating system are you using to connect to our TV website?

     

    Satch

  • oxcana943oxcana943 Posts: 15
    Sep 04, 2018

    Hi and thanks for the reply

     

    I get the same results on Firefox ver. 61.02 and Google chrome browser ver. 68.0.344.106  on windows 7 and on  my android phone running Android 7 Noguat via the spectrum app

     

    I am using the latest adobe flash player ver 30 on windows 7

     

    My resident is

    New York City, NY 10032

     

    Thanks again

  • SatchSatch Posts: 3,705 helper
    Sep 04, 2018

    @oxcana943 wrote:

    Hi and thanks for the reply

     

    I get the same results on Firefox ver. 61.02 and Google chrome browser ver. 68.0.344.106  on windows 7 and on  my android phone running Android 7 Noguat via the spectrum app

     

    I am using the latest adobe flash player ver 30 on windows 7

     

    My resident is

    New York City, NY 10032

     

    Thanks again


    Thanks for this info!

     

    A mod should be on tomorrow morning and begin testing this issue.

     

    Satch

  • James_MJames_M Posts: 2,247 ADMIN
    Sep 04, 2018

    @oxcana943

     

    There was an issue with the Spectrum TV app and watch.spectrum.net over the weekend.  The issue has been resolved.  I was able to access AntennaTv on our test account.  If you are still unable to access the channel, we encourage you to contact support directly for further assistance.

     

    Please contact us at: 

  • GlarkinsGlarkins Posts: 1
    Sep 10, 2018
    I have never had Antenna TV available when I'm watching via the spectrum.net/livetv site on my laptop. It is available to watch when viewing via my TV set top cable box but is not even listed in my channel list/menu when viewed via my laptop on the Live TV website. My browser is up to date and all other channels come in, although the spectrum site always takes forever to load and is sluggish and frustrating to use. I can watch Netflix and Amazon via my browser and neither of those sites take the time to load and require multiple prompts to load like the Spectrum site does. However, despite this poor performance, all of my available channels do load except for AntennaTV... which as I said, isn't even listed . It's very frustrating as it is one of my favorite channels as well. I hope this can be remedied.
    Thanks,
    Glenda
This discussion has been closed.