When I first signed up for Spectrums internet & wifi I was able to control the on/off of 2.4 and 5G wifi along with it's security through the app. While back ago just that one feature was removed. Was told I needed to the routers web site to control my wifi. This site was not user friendly and wouldn't allow me to gain access even with the help of customer service chat. A few days later, in the MYTWC app, I chatted online with one and told I needed to to Spectrums web site then to my account and what not. I did so and was able to do what I needed. I like to have my Wifi turned off at night. The next night went through the same process and that option wasn't available, removed, next morning it was there. That night was not. Went back to the app to contact us and chatted with a person who who mentioned she had to turn this feature. While one hold I went to split screen and pulled up the web site to where I needed to go and while she told me to hold this feature appeared for me to use. This feature is constantly being removed (mainly at night) and put back( in waking hours, 6 am or so) since then and have chatted with them and have been given different explanations for this reasoning which lead to contradicting themselves. Last night I was chat with a tech support and told me I need to go here that they took it off of there site. I had asked why? Why remove it from the app to the routers site then to your web site while having this option come and go and it's the only option on the site that does this, why? Wasn't answered but said it was removed from the site and he sent a link to go to. I replied "No, I will be cancelling tomorrow because of this" and logged out. Unplugged my modem/router and went to sleep. This morning low and behold this option has once again reappeared on their web site when hours prior was told it was removed for good. Sounds to me like there is a reason for this. I would like know a solid reason from them that doesn't contradict them and leading me to believe there is a lot more to this. If this option goes M.I.A. one more time I am unplugging it, cancelling my services and telling them their equipment will be out by the street wanting for them. Anyone else noticed this happening?