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Spectrum Voice Directory Assistance Question?

SatchSatch Posts: 3,628 helper
in Digital Phone Sep 11, 2018

Hello,

 

I know that Spectrum Voice provides Free LOCAL 4-1-1 Drectory Assistence along with Unlimited Nationwide Calling.  Suppose I needed Directory Assistance for a number in another state?  Is that free as well?  If not , what is the cost?

 

Satch

Comments

  • James_MJames_M Posts: 2,080 admin
    Sep 11, 2018

    @Satch

     

    I've included a link to the Voice Services Price Guide that was updated on : SEPTEMBER 18, 2018.  The guide states that Directory Assistance is included in the Spectrum Voice Package.  It does not make a distinction between local and long distance directory assistance.   It does appear that there is an additional charge, starting at $1.99 when the call is operator assisted or person to person.  Exceptions include individuals who require operator assistance for accessibility.  Hope this helps answer your question.  

     

        

  • SatchSatch Posts: 3,628 helper
    Sep 11, 2018

    @James_M wrote:

    @Satch

     

    I've included a link to the Voice Services Price Guide that was updated on 6/15/17.  The guide states that Directory Assistance is included in the Spectrum Voice Package.  It does not make a distinction between local and long distance directory assistance.   It does appear that there is an additional charge, starting at $1.99 when the call is operator assisted or person to person.  Exceptions include individuals who require operator assistance for accessibility.  Hope this helps answer your question.  @Julia_R may have some additional informaiton.   

     

        


    Thanks James,

     

    I know that under TWC-legacy that Directory Assistence was $1.99 per incident.  There was no free D.A.  Spectrum has always promoted the free 4-1-1 D.A so that $1.99 might be operator assisted calls to outside cities.

     

    Satch

  • SatchSatch Posts: 3,628 helper
    Sep 11, 2018

    More info:

     

    Now this is more information on Directory Assist that I did not know from Spectrum:

     

    https://www.spectrum.net/support/voice/spectrum-voice-directory-and-directory-assistance/

     

    The above link for me works ONLY in Private Browsing.  No information on charges.

     

    The site here below says that  4-1-1 Directory Assistence and 9-1-1 emergency calls are free.  But my guess is that the 4-1-1 inquery must be about a local number, or the $1.99 incident applies to that and maybe the Special Directory Assistence mentioned in the first link that can only be accessed via Private Browsing.

     

    https://www.bundleinternet.com/charter-phone

     

    It still seems very unclear.  Maybe Julia will have additional information on the rates.

     

    Satch

This discussion has been closed.