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Having a lot of uncorrected and correctable errors on my modem

LuckyDillion29LuckyDillion29 Posts: 9
in Connectivity Oct 03, 2018

its pretty badits pretty badWondering if anyone can help slove this, and what will happen if this keep on happening? thanks. 

Comments

  • reds91185reds91185 Posts: 2,452
    Oct 03, 2018

    Are you experiencing disconnects? Ensure you don't have any loose connections, damaged coax, or splitters that you don't need with unterminated ends.

  • LuckyDillion29LuckyDillion29 Posts: 9
    Oct 03, 2018
    Just checked, connections are pretty find, I just check the cable box only to discover, lots and lots of cut cables, it also seems my cable box my tampered, the last technician told me everything was fine and what those cables went nothing to be worried about, but I’m still getting errors like crazy.
  • LuckyDillion29LuckyDillion29 Posts: 9
    Oct 03, 2018
    As for the splitters, I only have one which connects toward my modem and phone modem, I also tried switching multiple splitters, same results, even with out splitter.
  • James_MJames_M Posts: 2,076 admin
    Oct 03, 2018

    @LuckyDillion29,  

     

     I apologize for any poor experience.  If the issue is not resolved, we encourage you to contact support directly for further assistance.

     

    Please contact us at: 

  • agentx5agentx5 Posts: 815
    Oct 04, 2018

    I looked into this a bit more out of curiosity, the Post-BERs are being caused by a noise floor issue on your node.  We need a FieldTech (FT) to check the inside and then that FT refer to a MaintenanceTech (MT) to check the neighborhood street lines.  Whomever is causing the leak(s) needs to be disconnected at the tap by MT until it can be properly resolved.  It is most likely somebody near you...

     

    What you , @LuckyDillion29 , could really do to help is to note WHEN the uncorrecteds are rapidly accumulating.  Like for example if it's worst between 4PM and 6PM, that'd REALLY help out in tracking down the noise getting on the plant so it can be fixed once & for all.

    Actually that's good advice for any customer dealing with intermittency.  Any kind of pattern in time is very helpful information indeed.  Can't track anything if it's not happening; it has to be an ongoing issue in order to track it down.

  • LuckyDillion29LuckyDillion29 Posts: 9
    Oct 04, 2018
    Hi, thank you for responding, is there any way i can get in contact you guys or with a FieldTech (FT) or MaintenanceTech (MT), unfortunate , the last few tech that stop by our house didn't help our issue, other neighbors are having the same issue, hope there a way by PM or by contact you guys. I'll send you guys my service address to try to the bottom of the sutation if needed. Thanks for replying btw! Hope this issue gets resolved soon.
  • LuckyDillion29LuckyDillion29 Posts: 9
    Oct 04, 2018

    The day after i posted the last updateThe day after i posted the last update

     

     

  • LuckyDillion29LuckyDillion29 Posts: 9
    Oct 04, 2018
    Sure, just sended a PM message just now.
  • LuckyDillion29LuckyDillion29 Posts: 9
    Oct 28, 2018
    I've been monitoring the uncorrecteds and correctables for few weeks, it peak around 3pm-6pm, with sometimes spiking up to 1000 errors per hour, I also using spectrum modem at the moment instead of mines to remove and see if the modem is causing the issue, my modem is a CM-500 by netgear, currently using a Arris Telephone/Modem at the moment, still receiving the same errors, i also check my cables just to see if theres and damage, i can say that the issue, might be the node itself since my neighbors are also having the same uncorrected and correctables, with one of them spiking up to 100,000, which is really bad. (I'll post the updated screenshots after this reply. )
  • LuckyDillion29LuckyDillion29 Posts: 9
    Oct 28, 2018

    Just today (Using the Spectrum modem)Just today (Using the Spectrum modem)

This discussion has been closed.