Can't get premium channels on new digital adapter
I just got my new digital adapter. I cannot get channels like Science Channel, Smithsonian, and BBC America with new adapter. I pay for them and get them on my HD box. When I ordered the adapter, I was told I could get all the channels I was paying for with the new adapter. I can't. Calls to Spectrum are all automated, so I cannot get a live person, no matter how much I try. They say they will call back because they are so busy, but they don't. Now when I try to get them to call back, I get a message to schedule a service appointment. I don't need that. All I want is to find out how to get the channels I am paying for on my free ($6.99 a month after one year) digital adapter. I'm tired of calling Spectrumand getting recorded messages and no one to solve the problem. Please tell me how to get the channels i am missing.