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RC122's FF button needs to be pressed hard to work...

antant Posts: 693
in TV Equipment Oct 16, 2018

I assume it's worn out since I had been using this RC for its still working Arris DCX3510M since summer of 2014 IIRC from its TWC days. Other buttons are fine. No hard pressing! https://www.spectrum.net/support/tv/replace-lost-or-damaged-remote-control/ says I can replace it, but it mentioned a possible charge. Is old age from using it for over four years considered damaged?

Best Answer

  • reds91185reds91185 Posts: 2,452
    Oct 16, 2018 Accepted Answer

    If a Spectrum store is near you just walk in and swap it out...I've done this a few times in the past and the reps have never even pulled up my account. They just swap it out and done.

Replies

  • antant Posts: 693
    Oct 16, 2018

    @reds91185 wrote:

    If a Spectrum store is near you just walk in and swap it out...I've done this a few times in the past and the reps have never even pulled up my account. They just swap it out and done.


    Oh wow. They never asked for your account, change information, etc.? LOL.

  • antant Posts: 693
    Oct 17, 2018

    @ant wrote:

    @reds91185 wrote:

    If a Spectrum store is near you just walk in and swap it out...I've done this a few times in the past and the reps have never even pulled up my account. They just swap it out and done.


    Oh wow. They never asked for your account, change information, etc.? LOL.


    Yep. No lines to wait before 3 PM PDT. Walked in, showed the old RC, the guy behind the desk pulled out a new one in bag with two batteries, and out the door. I guess it is very common issue. Haha!

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