Constant Modem Reboots
Hello, I've been having an issue for months now where my modem resets itself constantly. Now my house is relatively old and also we have 6 cable boxes so we have the amplifier downstairs which the modem is currently hooked into. I did disconnect the splitter for the modem/Cable box in my room to see if that helped the connection drops which seem like it helped it a bit but not enough to cause it to reset itself multiple times a day. As of right now, it seems to be resetting itself only twice a day but it's at random times and has only ever done it once past 6 pm in the last 90 days. the error code that keeps popping up every time it resets is
|Thu Oct 25 10:16:00 2018||Error (4)||Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=70:5a:9e:6c:49:21;CMTS-MAC=00:01:5c:94:7c:72;CM-QOS=1.1;CM-VER=3.0;|
|Thu Oct 25 10:16:00 2018||Error (4)||Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=70:5a:9e:6c:49:21;CMTS-MAC=00:01:5c:94:7c:72;CM-QOS=1.1;CM-VER=3.0;|
Any help would be greatly appreciated because I am officially at a loss for what's going on.
I've had Spectrum techs out 5 different times last month and officially gave up on calling them out. All of the wirings is brand new inside and outside the house last time they were out they replaced the modem.