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New customer - Can't use my account - Error code

Try to login using username and password, it's let me in account at you web site, but than I have a message:

"We were unable to retrieve your account information and apologize for the inconvenience.

Error Code: NOSTMTSReference ID: KKXF8-AKCEG-CQQEK-MNPMG-HSMMP"

Comments

  • reds91185reds91185 Posts: 2,452 ✭✭✭✭
    Dec 05, 2018

    How new is your account? It's possible that it takes a few days for all the account details to sync with the online portal.

  • James_MJames_M Posts: 2,247 ADMIN
    Dec 05, 2018
  • IgorAndreikinIgorAndreikin Posts: 6
    Dec 05, 2018
    perhaps you`re right. I only registered yesterday
  • SatchSatch Posts: 3,705 helper
    Dec 05, 2018

    Hi,

     

    Remote access to Spectrum Account/TV/DVR/Internet and Voice (Phone) service generally takes between 48-72 hours for new subscribers.

     

    What Spectrum services do you have?

     

    Satch

  • IgorAndreikinIgorAndreikin Posts: 6
    Dec 05, 2018
    Internet & Voice
  • reds91185reds91185 Posts: 2,452 ✭✭✭✭
    Dec 05, 2018

    Curious....Based on the link James posted...are you a brand new Spectrum customer or you recently moved or updated services and was a Spectrum customer previously?

  • IgorAndreikinIgorAndreikin Posts: 6
    Jan 02, 2019
    After a month the problem is not solved
     
    . -------------------------
     
    Overview
    Billing

    We were unable to retrieve your account information and apologize for the inconvenience.

    Error Code: NOSTMTS Reference ID: 7EJZ6-6BRY5-8LP4P-BD7FE-Q54B3
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