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Is anyone else getting more spams in their old @roadrunner.com?

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  • txrattlertxrattler Posts: 29
    Feb 05, 2019

    @CaptainNemo   I totally agree,  the silence from SPECTRUM on this topic is deafening!!!

     

    It might get their attention if folks posted what is happening on twitter or facebook!

    Just a thought as I don't think they monitor this forum.

     

     

  • Julia_RJulia_R Posts: 4,186 Lead Mod
    Feb 05, 2019

    Good morning. 

     

    You may receive spam for a variety of reasons. For example, if you've used your email address to sign up for an online service or posted your email address on a public webpage, it could be copied and used for unsolicited mail or distributed to other spammers.

     

    You can reduce the amount of spam you receive by doing the following. 

     

     

    • Don't open message attachments from unknown sources and don't purchase anything from spam messages. Simply delete spam messages without opening them.
    • Create a filter or rule for your inbox to delete unwanted messages.
    • If you receive a suspicious email, mark the message as spam so that similar messages can be blocked in the future.
    • Spectrum email has a built-in spam filtering system. All emails flagged and moved to the spam folder will be automatically reported to help refine our filtering system. Messages are permanently deleted from the Spam folder after 14 days and after three days in the Trash folder.
    • If you're using a mail client such as Outlook or Outlook Express, consider using a spam filtering program.
    • Report spam to the Federal Trade Commission at [email protected]. Be sure to include the full email headers.

     

    Spectrum helps block spam by using anti-spam filters. These special devices utilize optical character recognition (OCR) to filter out messages that contain key words, phrases, and images commonly found in spam. We block approximately 150 million spam messages per day from reaching our customers.

     

    In addition to using anti-spam filters, Spectrum offers comprehensive Security Suite software with built-in spam control. Learn more.

     

     

    You can read more about Email Security here:  Email Security

     

     

     

     

  • antant Posts: 693
    Feb 05, 2019

    Julia_R: Why are others and I getting suddenly way more spam e-mails since the beginning of this year?  I believe it started after the new webmail came online. Spam filters aren't catching a lot too. It's hard to manually block them since spammers use random e-mail addresses and domain names.

  • CaptainNemoCaptainNemo Posts: 10
    Feb 05, 2019

    Julia_R, Did you bother to read ANY of the posts in this thread? If you did you would know that: #1 Many of the email addresses that are receiving spam since January have NEVER EVER been used (I have kept mine in reserve to use in case the one I am using gets into the hands of hackers, which happened once years ago). The only way spammers could have got them was from Spectrum. #2 The filters and spam controls do not work on these spams. You get an error message if you try. #3 You may think you block 150 million, but there are millions more that are getting through.
    I have followed the recommendations you posted for preventing and reducing spam for years with excellent success- No spam has hit the email address that I have used for years, until January. No spam has ever made it to the email addresses I have that I do not use, until January. The spammers appear to be using Spectrum's internal account numbers associated with each email address. This is not a problem caused by your customers. Spectrum appears to be responsible for this mess and needs to fix it pronto!!

  • CaptainNemoCaptainNemo Posts: 10
    Feb 13, 2019

    I almost posted on Saturday that these spams have stopped.  I am glad I didn't because they started back up again late Saturday.  The spams were coming from 4 different addresses with a spoofed address ending in .loan, .science, .download and .date.  Since Saturday they were only coming from one of these addresses but were still being sent to all my accounts.  I logged into each account and created a rule to block messages coming from addresses containing ".loan" etc.  This seems to have stopped the spam

  • antant Posts: 693
    Feb 14, 2019

    @CaptainNemo wrote:

    I almost posted on Saturday that these spams have stopped.  I am glad I didn't because they started back up again late Saturday.  The spams were coming from 4 different addresses with a spoofed address ending in .loan, .science, .download and .date.  Since Saturday they were only coming from one of these addresses but were still being sent to all my accounts.  I logged into each account and created a rule to block messages coming from addresses containing ".loan" etc.  This seems to have stopped the spam


    I still get them, but less than before. I got three this morning though. Smiley Sad

  • karlbeckmankarlbeckman Posts: 2,206 ✭✭✭✭
    Feb 14, 2019

    As a point to compare, I am now getting about 30 per day on an old SBC account that used to be dead quiet until it transferred over to Verizon.  Its not just Spectrum email that is getting bombarded with spam, everybody is suffering.  Those jerks have put it in overdrive and the Trump FCC isn't doing any enforcement.  

  • CaptainNemoCaptainNemo Posts: 10
    Feb 14, 2019

    I got bombarded again today.  Same spam message to all my old rr accounts, now from a totally different send address then before.

    karlbeckman, maybe verizon decided to share your address just like Spectrum has done.

    I opened a new rr address after all this spam started (as a test).  I have not received any spam at that address yet.  I don't get any on my gmail account I have had for years.  I don't get any on the outlook.com account I have opened to take the place of my main rr account.

    My plan now is to immediately deactivate the rr accounts I have never used as I would not expect anyone to send a legit email to them.  I am in the process of switching the rr account I use over to my new non rr address.  Probably can't do anything to my master rr account (that I never used for anything except receiving TWC and Spectrum messages) except stop monitoring it (Spectrum will have to snail mail me if they want to contact me). 

     

  • txrattlertxrattler Posts: 29
    Feb 17, 2019

    @karlbeckman  You may be contacting the wrong agency, it's not the FCC,  it's the FTC, per Julia_R (Lead Moderator) . See the moderators full response in this thread,  I've included a snippet from the response below  for your convenience.

     

    "Report spam to the Federal Trade Commission at [email protected] Be sure to include the full email headers."

     

  • txrattlertxrattler Posts: 29
    Feb 17, 2019

    Update:

    I'm still getting 5-10 spam emails per day.  I have noticed that it seems to slow down on the weekends, to maybe 1 or 2 and then starts back up on Monday.  The same bogus domains.

     

    On my "free" gmail account .... I get no spam and if I do,  it's in the spam/junk folder not in my Inbox. Ditto for my "free" Outlook. It appears their spam filters work much better than the ISP's.

     

    I'm wondering if @Julia_R  has an update for us on what Spectrum is doing about this.

     

     

     

  • karlbeckmankarlbeckman Posts: 2,206 ✭✭✭✭
    Feb 17, 2019

    From the business marketing aspect @Julia_R  is correct.  But from the internet side the regulatory agency is the FCC, though their chairman Ajit Pai seems to be backing them away from doing the job as Congress has defined it.  It wouldn't hurt to notify both agencies of the problem and see which one can deliver positive results first!

  • PeachesPPeachesP Posts: 10
    Feb 22, 2019

    This is now becoming a real burden. It's not anything I have control over, but certainly the ISP does. This is ridiculous.  There are all sorts of tools for providers to use and this was never a problem before until just recently. Would you kindly fix it? I am contacting the proper entities.

     

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  • MaryMcMaryMc Posts: 2
    Feb 22, 2019

    Thank you for the suggestion to go to mail.twc.com.  Both my husband and I have been getting these strange emails with their bizarre addresses since sometime in January.  I've been vigilant in adding them to blocked senders, taking only the last part of the email address such as yaliyam.loan or yaliyam.science etc.  However they just keep coming nearly everyday always with some new variation so that they can get by the spam blocker on Spectrum's new email site.  I've now tried your suggestion of going to the old twc site and clicking on "report spam" and am hoping that it will help get rid of these parasites.  And by the way, it feels as though they know my interests which is very creepy.  Does anyone else have that same sense?  I'm not happy with Spectrum's new webmail site.  Not only are we getting these bizarre spams but it's also very slow.

  • MaryMcMaryMc Posts: 2
    Feb 22, 2019

    Thank you Captain Nemo for the "rules" suggestion.  I never did that before but I did it today in my apple mail program - all those same suffixes that you mentioned in your post + .faith and .racing.  Sure hope this works.

  • txrattlertxrattler Posts: 29
    Feb 28, 2019

    Update:

    1) Still getting lots spam from the usual bogus domains.

    2) Junk/Spam folder is always empty nothing makes it in there.

     

    I have a workaround though, it works for me but it may not be  for everyone. NOTE: I use a browser to access webmail (not a desktop client)

     

    I created a new folder Inbox2 then created filter rules (under Settings) to route all
    trusted emails to Inbox2.

     

    In essence, I've made my Inbox a "Junk/Spam" folder and my filter rules are a whitelist that put my emails from trusted domains and addresses in a nice clean Inbox2.

     

    The filter rules allow for wild-cards, so one can filter based on domains like gmail.com, yahoo.com (known good domains) down to the whole email address, if needed.


    Its a little annoying that now I have two steps to get to my email when on my phone, since the default view is my Inbox.

     

    Still waiting for a response from Spectrum regarding all of this.

     

     

     

  • antant Posts: 693
    Mar 08, 2019

    It had been many days since I have gotten spam emails in my inbox. Hmm! Did Charter finally fix this problem?

  • PeachesPPeachesP Posts: 10
    Mar 11, 2019

    I am happy to say, I haven't received any spam from the perps in about a week. Fingers crossed and thanks to the techs who seem have gotten a handle on this problem.

  • txrattlertxrattler Posts: 29
    Mar 11, 2019

    Same here. I received only 1 spam email  about four days ago.

     

    After an almost two month onslaught of spam, I'm going to take a wait and see approach before saying it's been fixed Smiley Happy  Definitely better!

     

  • CaptainNemoCaptainNemo Posts: 10
    Mar 12, 2019

    I have not received any spam since I changed my master account to a newly established address, disabled the rr accounts I had not really used, and set up an outlook.com account to collect the emails from the rr account I had been using, with the intent to migrate all email traffic to the new outlook account to prepare for my switch to a new internet provider.  Some of my previous posts were called offensive and were deleted. I believe the release of my email addresses by this company is/was totally offensive and the subsequent spamming was  the fault of this company so I will continue with my plan.  I don't ever want to be targeted like that again by a company whose product I pay for.

  • txrattlertxrattler Posts: 29
    Mar 23, 2019

    Two weeks since my last post and I have not had a single spam email hit any of my email accounts. Looks like the've fixed it.  All is well.

     

This discussion has been closed.