Trapped in a loop of problems.
Last year I moved right across the street from my last building where I was on the 100 tier.
I had my service swapped over and of course, it was at least 30 % slower.
I work a lot so I only had time to address it these last couple weeks.
I noticed they had new Tiers. 400 ultra and their gig tier. so I upgraded to the ultra thinking id save the gig in case I still need more speed.
Now on the 400 tier, my speeds range from 40 to 108. Usually hovering in the '50s.
I've done every router routine there is. I know my way around technology quite well.
There is absolutely no bottleneck or other problem that I can find on my side.
Seeing I am always on the hunt a new wifi router, I thought. I'll just upgrade to the GiG tier that way I skip all the upgrade later hassle.
I log in and go to upgrade service. It asks me to log in again. I do and it takes me to a page with only 100 tier on it with no option to scroll or do anything else other than a virtual assistant. So the VA gives me live chat option I go to it and it opens to an error page.
Now I play this game again. It in total trying to weave this loup of their .net page, buy page, support pages and "looking for deals page" have logged in a total of 16 times in less than 15 minutes.
So I just shut it all down. Try again today.
Logged in 6 times to get to the live chat link, Fill it all out and it says they are closed. Please try again during business hours 8- whatever eastern time... It is 11:40 am est. Spectrum is open.
Does someone have a map to this ridiculous maze?
Where did the GiG tier Option Go? Why am I paying 80+ dollars for 400 when I am getting 50?
Why in all technology’s name do I have to log in on every single page just to go back to the account page I started on?
Seriously. It's 2019.