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Toshiba IP5122 Voip not working with Spectrum internet

jdlbarradas89jdlbarradas89 Posts: 3
in Digital Phone Sep 26, 2019



My toshiba voip works intermittently with spectrum internet. The phone will be working for a couple of minutes then will turn off. After it turns back, message will say "trying primary server" or "server not found."

Need assistance in troubleshooting.


Thanks in advance,



Accepted Answers

  • James_MJames_M Posts: 2,243 ADMIN
    Sep 26, 2019 Accepted Answer

    A good place to start is to ensure that SIP/ALG is disabled on the modem/router.  Typically, this setting is enabled by default.  If the issue is not resolved, we encourage you to contact support directly for further assistance and troubleshooting.


    Please contact us at: 

  • jdlbarradas89jdlbarradas89 Posts: 3
    Oct 01, 2019 Accepted Answer

    Everything's working fine now thanks to the Sagemcom askey router. No more drop calls.






  • jdlbarradas89jdlbarradas89 Posts: 3
    Sep 27, 2019

    Hi James,


    Thanks for the advice. I spoke to the tech. support and told me to exchange my Sagemcom router to an Askey router. Since the sagecom have no access to disable the SIP/ALG per tech support.





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