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Toshiba IP5122 Voip not working with Spectrum internet

jdlbarradas89jdlbarradas89 Posts: 3
in Digital Phone Sep 26, 2019

Hi,

 

My toshiba voip works intermittently with spectrum internet. The phone will be working for a couple of minutes then will turn off. After it turns back, message will say "trying primary server" or "server not found."

Need assistance in troubleshooting.

 

Thanks in advance,

 

Joe

Accepted Answers

  • James_MJames_M Posts: 2,243 ADMIN
    Sep 26, 2019 Accepted Answer

    A good place to start is to ensure that SIP/ALG is disabled on the modem/router.  Typically, this setting is enabled by default.  If the issue is not resolved, we encourage you to contact support directly for further assistance and troubleshooting.

     

    Please contact us at: 

  • jdlbarradas89jdlbarradas89 Posts: 3
    Oct 01, 2019 Accepted Answer

    Everything's working fine now thanks to the Sagemcom askey router. No more drop calls.

     

    Thanks,

     

    Joe

Replies

  • jdlbarradas89jdlbarradas89 Posts: 3
    Sep 27, 2019

    Hi James,

     

    Thanks for the advice. I spoke to the tech. support and told me to exchange my Sagemcom router to an Askey router. Since the sagecom have no access to disable the SIP/ALG per tech support.

     

    Regards,

     

    Joe

This discussion has been closed.