Welcome to the Spectrum Community

Get answers, share solutions, help your community.

Start here

All my bill payees offer ebills -- EXCEPT Spectrum

First, yes, I know Spectrum offers an auto-debit service called AutoPay. That's not what I need. I need Spectrum to submit an ebill to my bank. Most banks offer ebills and most utilities and many other payees offer ebills. 

 

Actuallly, I exaggerated slightly in my title. Of all my payees, only two fail to offer ebills: Spectrum and my homeowner's association.  The failure of the HOA to do so does not surprise me, and that one can be worked around by simply auto-paying the fixed dues each month. But, since the Spectrum bill is not a fixed amount (due to on-demand charges), I need an ebill.

 

Why don't I want to use Spectrum Auto Pay? Ebills are more flexible. I can manage them all in the same place: online at my bank. If there is a change in my service setup, I can turn off the ebill auto-pay until I am sure the new billing amounts are correct, simply paying the ebill manually. 

 

What's in it for Spectrum? First, you'll make some customers happy. Second, you'll save on mailing customer bills to people like me, who would drop the postal mail bill if an ebill was offered. Absent that, I will continue to insist on a paper postal mail bill.

 

Thanks for considering my suggestion!

 

-Alan

 

 

 

 

Comments

  • dstoffadstoffa Posts: 994 ✭✭✭✭
    Dec 31, 2019

    @alan3 wrote:

    Actuallly, I exaggerated slightly in my title. Of all my payees, only two fail to offer ebills: Spectrum and my homeowner's association.  The failure of the HOA to do so does not surprise me, and that one can be worked around by simply auto-paying the fixed dues each month. But, since the Spectrum bill is not a fixed amount (due to on-demand charges), I need an ebill.

     

    Why don't I want to use Spectrum Auto Pay? Ebills are more flexible. I can manage them all in the same place: online at my bank. If there is a change in my service setup, I can turn off the ebill auto-pay until I am sure the new billing amounts are correct, simply paying the ebill manually. 

     


    I use Spectrum's AutoPay, not to my debit card / bank account, but to a credit card that earns me "Points" each month for charges I put on the card.  I pay this card in full each month, and avoid interest charges.  I actually have all of my recurring monthly bills (electric, land-line phone, cell phone, etc.) automatically charge this one credit card.

     

    Here is why:

     

    1.  I earn "points" / "miles" each month which I use to pay for flights when taking vacation.

    2.  I do not provide the cable company (or any other utility provider) my bank / routing information.

    3.  In the case of a billing error, I have the power of the credit card company at my back.  My bank will not have as much muscle.  I can dispute any charge with the credit card company, and I will not be "out of pocket" for that amount while the charge is being disputed.  With my bank, my money is essentially taken "out of pocket" once the cable company debits the bill.

    4.  There is only one bill for me to worry about each month, and that is the credit card bill.  And I have that on Auto-Pay, too, to pay at least the minimum should I "forget" to take care of it or am away for extended periods and cannot.  I know that all my services will remain on, uninterrupted.

     

    Of couse, you must be disciplined and ensure you pay the credit card bill in full each month to avoid interest payments.

     

    Your Mileage May Vary.

  • alan3alan3 Posts: 2
    Dec 31, 2019

    Thanks -- it is a good suggestion.  /alan

This discussion has been closed.