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Things repeating

Clear4038Clear4038 Posts: 2
in TV Equipment Jan 06, 2020
I have noticed lines repeating are portions of lines repeating and it just happened again twice on the Golden Globes and I wonder if anyone else is having this happen. There will be like a jumble of pixels on the screen and then it will go back and repeat a line and it just said on the show

Comments

  • krel_2018krel_2018 Posts: 256
    Jan 06, 2020

    have you had a tech out to look at the issue??? my picture was always breaking up pixelizing little white lines in the screen making the t.v. look like it was on it's way out!!! i had a tech out the last one said it was a bad cable in the wall. wich i am still waiting to get fixed as it's been almost 2 years for them to fix it!!! youy ask me there video service in not worth what there charging for it anyways... does this happen on every channel on every box or just one??? even on a good day spectrum's picture isn't that great nor is the audio for that matter!!

  • SatchSatch Posts: 3,747 helper
    Jan 06, 2020

    @Clear4038 wrote:
    I have noticed lines repeating are portions of lines repeating and it just happened again twice on the Golden Globes and I wonder if anyone else is having this happen. There will be like a jumble of pixels on the screen and then it will go back and repeat a line and it just said on the show

    Hi Clear,

     

    Pixilation is an issue with an inside or outside wiring or line problem, or even something such as the main junction box on your street.  No box swap will ever solve this.  Even splitters can cause this issue by severely reducing signal strength.

     

    You will need to contact Spectrum for a signal and drop line test as well as a check of the wiring connections inside and outside the home.  The tech should also check the main junction box on your street.  To prepare, do not reboot any boxes, modems, or routers for at least six hours prior to your service call.  Reboots of equipment will force the signal error codes back to zero and by doing that, no error is found when there really could be an issue on the lines or in the wiring.

     

    When the tech comes, I would recommend two things:

     

    1.) A tune to the channel where the pixilation occurs

    2.) Also, a signal reading of any On Demand channel.  On Demand channels are often the most problematic with signal strength and this will give the tech two CATV check points.

     

    Satch

  • SatchSatch Posts: 3,747 helper
    Jan 06, 2020

    @krel_2018 wrote:

    have you had a tech out to look at the issue??? my picture was always breaking up pixelizing little white lines in the screen making the t.v. look like it was on it's way out!!! i had a tech out the last one said it was a bad cable in the wall. wich i am still waiting to get fixed as it's been almost 2 years for them to fix it!!! youy ask me there video service in not worth what there charging for it anyways... does this happen on every channel on every box or just one??? even on a good day spectrum's picture isn't that great nor is the audio for that matter!!


    Hey @krel_2018   Check your PM's.

     

    Satch

  • krel_2018krel_2018 Posts: 256
    Jan 06, 2020

    thank's satch you were in my head!!!!Smiley Wink

  • krel_2018krel_2018 Posts: 256
    Jan 25, 2020

    it would be interesting to find out how many HD channels there putting on 1 qam frequency 

This discussion has been closed.