Multiple service issues
I recently got STB-3802 ERROR (channel unavailable) when simply trying to switch from one channel to another. I used the reboot button on the box to try to fix the issue. The box rebooted and then stayed on the Spectrum logo for several minutes. I unplugged the box and plugged it back in. At this point, a critical recovery message was displayed. The first recovery attempt was unsuccessful. The second attempt resulted in some sort of download. This is not the first time I've seen this issue.
Aside from this, I've posted before about on demand issues and how content typically starts with no audio. Sometimes the video won't start while the audio is going. Sometimes after an ad, the video playback is stuck.
I've experienced error codes (settings unavailable) when trying to get the guide to load.
With all this taken into consideration, what is the source of all these issues? Is it a box failure (I don't want to lose DVR data so I'm hesitant to switch boxes). Is this a software issue? I tried to get these issues escalated, but nobody cam seem to reproduce the issues and the ticket got closed.
Box is the Spectrum 210.