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Spectrum TV App-iOS Error Codes ICM-1010 & ICM-1011

Can't access DVR from iPhone or iPad app... Error codes ICM-1010 & ICM-1011. Is there a resolution for these error codes?


  • James_MJames_M Posts: 2,342 ADMIN
    Jan 23, 2020

    Which model STB are you trying to connect with using the app?  

  • slf1773spctslf1773spct Posts: 2
    Jan 30, 2020

    I have Spectrum 200 DVR and Spectrum 100 Digital Receivers.

  • James_MJames_M Posts: 2,342 ADMIN
    Jan 30, 2020

    Thanks.  There is a known issue with the Spectrum 200 (Worldbox) not communicating with remote devices through the app.   Our engineers are working on a fix, unfortunately there is not an estimated time when the fix will be completed.   

  • CltblutoCltbluto Posts: 1
    Mar 25, 2020
    Yup, just upgraded to Spectrum 200 and lost DVR access on iPhone. Please fix that soon. Not an upgrade to lose features.
  • Bowerml57Bowerml57 Posts: 1
    Jun 11, 2020

    Has this been fixed??  Seems still to be an issue?

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