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Time wrong on telephone

DowneastDowneast Posts: 3
in Digital Phone Mar 11, 2020

I have reset the time more often than I can count on both a wired and cordless phone but within a day they reset to a wrong time.  For example, right now it is 1:23pm but my phones show 6:23pm.  My TV box shows the correct time.

 

Any ideas?

 

THANKS!

Best Answer

  • DowneastDowneast Posts: 3
    Mar 29, 2020 Accepted Answer

    The issue has been nicely summarized.  Spectrum pushes a time hack to connected devices.  My phones, which I have had since my days on UVerse, accept that time code but do not have any setting available to establish the time zone desired.  The phones sets thus display UTC not Local time. 

     

    Ultimately, nothing Spectrum can do to resolve the problem, and short of buying a new set of phones (not gonna waste my money) the time will always remain incorrect on the display.  I guess I have to live with it!

Replies

  • toolman1990toolman1990 Posts: 152 ✭✭✭✭
    Mar 11, 2020

    @Downeast wrote:

    I have reset the time more often than I can count on both a wired and cordless phone but within a day they reset to a wrong time.  For example, right now it is 1:23pm but my phones show 6:23pm.  My TV box shows the correct time.

     

    Any ideas?

     

    THANKS!


    You would need to call into Charter Communication's phone support from a different phone since they will send a signal to reboot your phone modem and if that does not fix the issue they will need to file an escalation ticket to get that issue resolved.

  • DowneastDowneast Posts: 3
    Mar 11, 2020

    WIll give that a try.  Have reset the modem from here and via the app but still getting incorrect time to the phones.

     

    Thank you!

  • karlbeckmankarlbeckman Posts: 2,219 ✭✭✭✭
    Mar 12, 2020

    OK, you do realize that the cable network does not switch between standard time and daylight savings time, right?  Several states remain on standard time year round.  You probaby will have to reset the phone displays yourself twice a year. 

  • LGTLGT Posts: 98 ✭✭✭✭
    Mar 12, 2020

    Is it always off by the same amount of time, from your example five hours or, is it random?  If the amount of time difference is always the same it could be some type of time zone problem. Five hours ahead might be UTC depending on where you are located. 

  • toolman1990toolman1990 Posts: 152 ✭✭✭✭
    Mar 13, 2020

    @karlbeckman wrote:

    OK, you do realize that the cable network does not switch between standard time and daylight savings time, right?  Several states remain on standard time year round.  You probaby will have to reset the phone displays yourself twice a year. 


    Do not post misinformation since it is clear you have no idea what you are talking about. Charter Communication's does adjust for daylights savings time in areas that still observe it. 

  • toolman1990toolman1990 Posts: 152 ✭✭✭✭
    Mar 13, 2020

    @LGT wrote:

    Is it always off by the same amount of time, from your example five hours or, is it random?  If the amount of time difference is always the same it could be some type of time zone problem. Five hours ahead might be UTC depending on where you are located. 


    Regardless of the issue it is going to require an escalation ticket to fix.

  • LGTLGT Posts: 98 ✭✭✭✭
    Mar 13, 2020

    Maybe so, but having as much information as possible can only help expedite the solution. 

  • James_MJames_M Posts: 2,243 ADMIN
    Mar 13, 2020

     


    @toolman1990 wrote:

    @karlbeckman wrote:

    OK, you do realize that the cable network does not switch between standard time and daylight savings time, right?  Several states remain on standard time year round.  You probaby will have to reset the phone displays yourself twice a year. 


    Do not post misinformation since it is clear you have no idea what you are talking about. Charter Communication's does adjust for daylights savings time in areas that still observe it. 


     

    I want to take this opportunity to provide a gentle reminder to keep posts friendly.  Many of our regular users have advanced experience and knowledge in different areas.  As well, disagreements are a natural part of many conversations, but should always reflect a tone that is respectful and courteous. 

     

    Thanks!  

  • karlbeckmankarlbeckman Posts: 2,219 ✭✭✭✭
    Mar 14, 2020

    @toolman1990  Thank you for suggesting that I could have been more clear in my question and comments about network timing behaviors. I'll try to clear up some misunderstandings about the source of cable time information signals.

    The Spectrum network master clocks do not change their time signals forward or back one hour in the spring and fall. Instead devices with a time display (normally only a DVR or set-top tuner) are programmed by Charter Comm and other system operators to offset their time displays forward or back from the cable network clock time on the appropriate dates. The eMTA modems used for Spectrum VoIP telephone service do not send any date and time signals to telephone instruments connected to the in-home wiring that plugs into the Phone1 or Phone2 jacks.

    This customer @Downeast has two (presumably customer-provided) AC outlet powered telephone instruments which display date and time. The customer programs those details into the phone unit, and his stated problem is that those units do not keep time reliably. His goal is to stabilize the displayed time so it matches his watch, wall clock, or cellphone throughout the day.

    Feel free to contribute.

     

  • toolman1990toolman1990 Posts: 152 ✭✭✭✭
    Mar 15, 2020

    @karlbeckman wrote:

    @toolman1990  Thank you for suggesting that I could have been more clear in my question and comments about network timing behaviors. I'll try to clear up some misunderstandings about the source of cable time information signals.

    The Spectrum network master clocks do not change their time signals forward or back one hour in the spring and fall. Instead devices with a time display (normally only a DVR or set-top tuner) are programmed by Charter Comm and other system operators to offset their time displays forward or back from the cable network clock time on the appropriate dates. The eMTA modems used for Spectrum VoIP telephone service do not send any date and time signals to telephone instruments connected to the in-home wiring that plugs into the Phone1 or Phone2 jacks.

    This customer @Downeast has two (presumably customer-provided) AC outlet powered telephone instruments which display date and time. The customer programs those details into the phone unit, and his stated problem is that those units do not keep time reliably. His goal is to stabilize the displayed time so it matches his watch, wall clock, or cellphone throughout the day.

    Feel free to contribute.

     


    The information you posted is incorrect since they do update for daylights savings time for years. Spectrum Digital Phone sends the time and date via the caller id information which is what the phone uses to automatically update the time and date. I have had their phone service for years and the date and time have always updated during the time change. So if Spectrum is sending out the incorrect time and date on their caller id information then that is a Spectrum issue they will need to correct and the OP will have to wait for the escalation ticket to work its way up the chain until they fixed the issue.

This discussion has been closed.