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Daily Issues with multiple (T3 Timeout)

cjpaidercjpaider Posts: 4
in Connectivity Jul 04, 2020

This is what mine looks like and I have been having almost daily issues with internet connectivity (especially since late March.  I own my own Motorla SBG6580.  I would appreciate any thoughts you have for fixing this issue.  Thanks!

 

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 24 645000000 Hz -1.1 dBmV 37.4 dB 20 0
2 Locked QAM256 21 627000000 Hz -0.7 dBmV 37.5 dB 5 0
3 Locked QAM256 22 633000000 Hz -1.1 dBmV 37.5 dB 0 0
4 Locked QAM256 23 639000000 Hz -1.1 dBmV 37.5 dB 32 0
5 Locked QAM256 20 621000000 Hz -0.3 dBmV 37.5 dB 9 27
6 Locked unknown 1 507000000 Hz -50.3 dBmV 0.0 dB 0 0
7 Locked unknown 2 513000000 Hz -58.0 dBmV 0.0 dB 0 0
8 Locked unknown 3 519000000 Hz -57.5 dBmV 0.0 dB 0 0

 

Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
2 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 30400000 Hz 54.0 dBmV
4 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Comments

  • Julia_RJulia_R Posts: 4,287 Lead Mod
    Jul 05, 2020

    Ive separated your post from the other thread. Some questions you can answer and post to help your peers look into this issue with you can be found here: 

     

    https://forums.timewarnercable.com/t5/Connectivity/DATA-TO-POST-TO-GET-HELP-FROM-THE-COMMUNITY/td-p/162981

     

    Julia  

  • RAIST5150RAIST5150 Posts: 794 ✭✭✭✭
    Jul 05, 2020
    You've got a VERY noisy line... ultimately may need a tech on site.

    In the short term, double check your cable run as best you can for signs of compromised/crimped cables, direct exposure to excess moisture/heat or electronic/mechanical devices that may emit RFI (microwaves, motors, fluorescent fixtures, speakers, etc), and loose/corroded connections. Also make sure there are no open cables/ports. Every cable/port should be terminated by either an actual device or a termination cap so they don't act like an antenna to draw in noise.

    One thing often overlooked is cable length. Forget the exact length for their setup, but about 3 feet is a good rule of thumb to deal with some weird reflection interference that occurs at each connection point, and there should not be so much cable that it gets coiled up. You want it to be as straight a run as you can (any bends tighter then about the curve around a 2 liter bottle can risk compromising signal through an RG6 or thicker cable).
  • reds91185reds91185 Posts: 2,452 ✭✭✭✭
    Jul 06, 2020

    Yep...you definitely need a tech visit.

     

    Totally unrelated to the connection issues you have...you may want look at updating that ancient modem. 

  • cjpaidercjpaider Posts: 4
    Jul 10, 2020

    Thanks.  So how many years should my device last?  And the age of the device doesn't affect the connection problem?   I think I've had this one maybe 7 years.

  • cjpaidercjpaider Posts: 4
    Jul 10, 2020

    Thanks!  The only other thing I can think of that could potentially be upsetting it is my indoor digital antenna that's positioned about 3 feet from my modem/router.  I would guess they don't run on the same frequency (not sure that's the correct term to use) but I could unplug that and see if it helps.

  • reds91185reds91185 Posts: 2,452 ✭✭✭✭
    Jul 10, 2020

    Not so much the age of the device but rather the capabilities of the device. Under normal conditions you'd likely have no problems with the 8 downstream channel modem, but most areas now offer 24 or 32 downstream channels. Only being able to lock onto 8 of them can result in congestion during heavy use periods by you or your neighbors.

  • cjpaidercjpaider Posts: 4
    Jul 13, 2020

    Oh I see.  Thank you very much!

This discussion has been closed.