no audio on one channel.

MTNYCMTNYC Posts: 4 ✭✭
in Channels & Programming Jul 31, 2020

There is no audio on only one channel. The video is fine.  How do I get the sound back?

Replies

  • Julia_RJulia_R Posts: 4,472 Lead Mod
    Aug 01, 2020

    Hi!


    Welcome to the community!


    First thing I would suggest is powercycling the box if you are still having this issue.

    Please let us know your results!


    Julia

  • MTNYCMTNYC Posts: 4 ✭✭
    Aug 01, 2020

    I rebooted the box. Still nothing.

  • MTNYCMTNYC Posts: 4 ✭✭
    Aug 01, 2020

    How do I disable SAP option on new Spectrum guide?

  • Renee_TRenee_T Posts: 56 MOD
    Aug 02, 2020

    Hello!

    The steps to disable SAP on the new Spectrum guide are:

    1. Press the Menu button.
    2. Use the arrow buttons to highlight Settings & Support and press OK/Select.
    3. Scroll to Preferences and press OK/Select.
    4. Highlight Audio, Video & Display and press OK/Select, then highlight and select Audio.
    5. Highlight and select Language Preference, and then use the arrow buttons to highlight and select your desired language.
    6. Highlight and select Save to confirm your choice of language.

    If you're still having issues after these steps, please let us know.

  • MTNYCMTNYC Posts: 4 ✭✭
    Aug 02, 2020

    I disabled SAP and still no audio. Any other suggestions?

  • Julia_RJulia_R Posts: 4,472 Lead Mod
    Aug 02, 2020

    Single channel issues are sometimes caused by connections that are not tight or some

    damage to the cable/corrosion on a splitter or outlet.


    If you check the connections make sure they are quite tight, see if there are any splitters, what sort of shape they are in, make sure there are no sharp bends in the coax... Do your cables go through a lot of trees or bushes?


    If everything checks out I would have you contact us to look into signal levels etc.

    @Ask_Spectrum on Twitter or

    Facebook.com/spectrum


    Julia R

This discussion has been closed.