Nueva comunidad de Spectrum
Hemos creado una comunidad latina para darles a los clientes de habla hispana la opción de hacer preguntas y obtener respuestas en español. Comunidad Latina
Advanced Search Options
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
NETGEAR CM1200 - Only One Locked Upstream Bonded Channel
I have a Spectrum-approved NETGEAR CM1200 multi-gig DOCSIS 3.1 modem running Spectrum-approved firmware 1.02.01.
The modem reports only one locked upstream bonded channel. I occasionally experience disconnects.
A Spectrum tech visited my location and came to the conclusion that the problem is with the modem.
NETGEAR product support came to the conclusion that the problem is with the service.
How can I move beyond this finger pointing so that I get reliable connectivity?