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ODN Guide Bugs That Remain on all Arris, Cisco/Technocolor, and Samsung Boxes

SatchSatch Posts: 4,266 ✭✭✭✭
in TV Equipment Apr 19, 2021

Happy to report that the ODN platform is now a robust stable guide with about 90% accuracy. Sometimes about once to twice a year, some of the channels are lost in the search database, but reports often get those corrected within one to two weeks. We are at a B+ grade overall with the ODN Guide.

There are only a few database issues that remain:

1.) The loss of cover art for Hallmark Drama Channel, which has existed since the channel was added by Spectrum.

1.a.) There is also no way to set up a B-button search for any Hallmark Drama Channel programs on the above mentioned ODN boxes. The only way you can record Hallmark Drama Channel content to your DVR is to find the show and select it through the time grid cells.

2.) Also on the ODN boxes- In the B-button search database for any PPV listing that is listed as an EVENT, no cover art or ordering information shows in B-button search results. The only way that you can order B-button search listings that show as Pay-Per-View EVENTS in the search, is through the Time Grid cell selection. PPV's that are listed as "Movies" or "Programs" in B-button search results do not have this problem on the ODN guide.

There are no other problems with b-button search types on ODN, only the examples listed above.

Since I don't have a camera, I want to thank @AntDude for all of his help in pointing out these issues for our community with screenshots! Another plus is that the movie year data that used to be off for some movies in the searches is now 100% accurate.



  • SatchSatch Posts: 4,266 ✭✭✭✭
    Apr 25, 2021

    These bugs should be forwarded to the ODN development team:

    1.) No cover art on Hallmark Drama Channel or B-button search ability to record Hallmark Drama Channel content.

    2.) No ability to B-button search any PPV Events from the ODN keyboard search listing. Results just show the words "Search Results" and than is nothing there for ordering. Users must order PPV listings, classified as EVENTS in search listings through ODN's Time Grid Cells. When ordering through the Time Grid, you see the cover art and event data as you should

    A note about bug #2 is that from time to time over the years, they have temporarily fixed #2's ODN search bug. But it doesn't hold. Maybe one to two months later, the database issue with #2 comes back. The one brief time that #2 worked, was when I contacted Gracenote about the listing bugs. #2's issue was fixed for about two months and than broke again.

    When I contacted Gracenote a second time about the ODN #2 search listing bug they said, "You have to reach out to Spectrum for this." We only correct listing errors."


  • SatchSatch Posts: 4,266 ✭✭✭✭
    May 12, 2021


    It is unfortunate that with today's technology that these bugs remain with the search system on ODN model boxes. All of the above issues discussed still apply. I think that Spectrum may want to consider going with another listing provider when their contract with Gracenote expires. Bulleted below are the important consequences of the B-button PPV Event search listings bug in ODN.

    1.) The main area where this becomes a big deal though is that B-button keyboard PPV Events don't show any information in the Search results list and that could be a loss of revenue for Spectrum as PPV events bring in the most money. And whomever the responsibility falls upon. Gracenote, or Spectrum, or perhaps a little bit of both. Simply put, with this B-button PPV Event listing bug, if people have ODN boxes, and use search, they will never find any PPV Events. B-button search any PPV Event forthcoming in search results, and users will see the screen at the end of this post.

    2.) The PPV B-button Event fix for ODN is actually easy. Whoever is responsible, just change the B-button search database listings designated as "Events" to "Program." The ODN database has no problems B-button searching Movies, Sports, Series, or Programs. Only Pay Per View Events are missing B-button search results. B-button search "Event" listings that are not PPV's have no problem being displayed in search results..

    Much less important for the other bug with ODN boxes showing no cover art for the Hallmark Drama Channel, I have no solution for that.


  • SatchSatch Posts: 4,266 ✭✭✭✭
    May 12, 2021


    The B-button search results list showing no program information in PPV Events on the ODN guide can be fixed, by going into the ODN search database, (whomever is responsible for this) and change PPV B-button EVENTS in ODN search to the word PROGRAM.

    ODN's B- button search database has no problems finding Events that are not PPV's. Also no problems finding B-button search results designated as "Program", "Sports", " Teams" or "Movies."


This discussion has been closed.