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SB8200 Firmware update
So I brought my modem from a previous Xfinity setup to Spectrum and in the beginning everything was normal but after a couple of days I noticed my downstream light was completely off. Everything was still working fine but it bugs me that the light is off now. I logged into the modem to check the event log and I noticed it reboots frequently and has a couple of errors. I'll list them below without any MAC addresses attached.
TLV-11 - unrecognized OID
Missing BP Configuration Setting TLV Type: 17.9
DHCP WARNING - Non-critical field invalid in response
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
Does anybody else notice this in their personal Arris router? Is this normal? Support wasn't able to give me any information on if this is normal or updating the firmware. They told me they couldn't update the firmware and they have no access to my modem. However, I contact the manufacturer and they tell me only the ISP can control the firmware on the device. These threads are all over the internet but come on somebody that works at Spectrum has to work with the firmware on these devices. Below is the firmware the device is reporting.
If the firmware is just floating out there or not managed at all this would be complete chaos. Does anybody else have these same issues or is running a newer firmware version? I'm hoping this thread will reach somebody that can give me information on how the firmware is managed for these devices.