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I’m very disappointed with Spectrum’s quality control. We purchased a new channel lineup and found that several of the channels were not pulling up full screen. I went through quite a bit of troubleshooting with a tech and nothing worked. Even the zoom feature was not working. Spectrum decided to send another DVR which was not only the oldest model with lower resolution but had a defective LED display. This time we scheduled someone to come out. He also left us with an older model. My husband didn’t mind because of the home networking which gives you the ability to record on one DVR and be able to view on another. However, I was skeptical of the performance due to age which the tech had already mentioned. He talked to us about the newest model and mentioned it would be more reliable and with much better resolution and a more user friendly menu. The older models have all been refurbished repeatedly giving continual problems.
My skepticism wasn’t unfounded. After the tech left, the DVR shut down and reset twice. I immediately called Spectrum with the problem and said that they could send another but couldn’t guarantee model!!! The manager also told us that the DVR did a restart because it had just been installed which I understand it could do once but not twice while at the same time losing functions. I pleaded with a manager to please try to get us the more reliable model and she gave us a location where we could pick one up. After making the trip, well not so!! They had no inventory whether there or in any other location in town. So we returned home with the old DVR willing to give it another chance. It has shut down again 3 times since we installed it each time losing recordings and functions. What’s more the home networking is not working.
I notified a Spectrum Manager and he said he was going to try to arrange to send me the better model and someone would call back in 2 hours but certainly the same day with an update. I waited 2 hours and called for a possible update and no update! It’s been already 9 hours and not a peep from anyone. Never have I had such terrible service!
I won’t mention here all the trouble we’ve had with their internet equipment over quite a bit of time but suffice it to say that I ended up purchasing my own router.